LensCrafters Optique at Macy's

Bertha Ivette 

on Google

6 days ago

Beware of the fake positive reviews!!! This place lacks appropriate customer service. I had a scheduled appointment and arrived on time, expecting to be seen promptly. Unfortunately, I waited over 30 minutes while walk-in customers were helped ahead of me. Even as staff were speaking with me, they continued engaging with other customers, which made the interaction feel rushed and dismissive. Despite having an appointment, there was no clear effort to prioritize my visit. After waiting without any meaningful assistance, I end... read more

Dayne Hernandez 

on Google

4 weeks ago

Felicito a todo el personal por el agradable trato que tienen con todos. El dia que fui, recibi una excelente atencion tanto de la doctora que me realizo el examen, como del resto del personal, son todos muy comunicativos y siempre estan dispuestos a aclarar cualquier duda que pueda tener el cliente. Los recomiendo al 100% 

Nataly Rodriguez 

on Google

a month ago

The store manager Kelvin, is always attentive to the clients needs. I always know I can count on the store to fix my frames whenever I smush them or need advice on what glasses look best on my face. I love knowing that there’s aftercare and not just a simple purchase where you’ll never see the optical store again. Love that they take my insurance as well. Who knew that a visiting an eyewear store could be so satisfying!! 10/10 experience every time I go, and the only store I trust tbh. 

Marta Montenegro 

on Google

a month ago

I've had many issues trying to find the right glasses, and this team has been amazing, particularly Kelvin, the manager, who has gone beyond what I could expect to provide an excellent service 

Angelo Dall'Acqua 

on Google

2 months ago

Very Professional and patient