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LensCrafters

4.9

About this business

Location details

945 Gardiners Rd L005-6, Kingston, ON, K7M 7H4, Canada

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 6:00 p.m.Open now
Sun11:00 a.m. to 5:00 p.m.
4.91,558 reviews
5
1,450
4
74
3
8
2
5
1
21
Highest rated reviewon Jun 30, 2025
5
"Jay has great customer service, helped me replace my frame for free when it..." more
Lowest rated reviewon May 28, 2025
1
"Nice place, but I’ve been waiting over three weeks, and god forbid you need..." more
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Brandon Taylor's profile image
Brandon Taylor 
on Google
2 days ago

Jay has great customer service, helped me replace my frame for free when it had defects. Prompt service now I can finally see. I would definitely recommend and buy new frames in the future. Thank you guys so much 

Gordon Lamb's profile image
Gordon Lamb 
on Google
6 days ago

Probably the best customer service experience I've had in my life. Staff there were awesome. I was one of the 20% who just couldn't get used to new progressives, and one of their technicians spent a long time with me while we came up with a new lens grind I hoped would work for my activities. He took many careful new measurements, and was kind, patient, and really cared about getting me the perfect setup. I ended up with the top-end progressives, and man, is the new pair perfect. I have never seen this sharp in my life, and ... read more

Natalie Shagarova's profile image
Natalie Shagarova 
on Google
a week ago

Thank you for great service and speed! Amazing staff! 

Lorik Hys's profile image
Lorik Hys 
on Google
2 weeks ago

Hands down best customer service I’ve received from Gary. Very personable understanding and trustworthy, if your lucky enough to be helped by Gary, I 100% recommend it. 

Samuel Semple's profile image
Samuel Semple 
on Google
2 weeks ago

I had fantastic service today at LensCrafters in the Cataraqui Mall. I was looking to purchase a screw to repair a cheap pair of sunglasses (bought elsewhere), and a nice lady from the lab happily replaced the missing screw FREE of CHARGE! It's rare to experience such friendly, helpful service! I will definitely be heading to this store when I update my prescription glasses. Thank you! 

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Frequently asked questions about LensCrafters

How is LensCrafters rated?

LensCrafters has a 4.9 star rating with 1,558 reviews. 

When is LensCrafters open?

LensCrafters is open now. It will close at 6:00 p.m.  

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