Leith Toyota

Ryan F 

on BBB

2 years ago

***** **** did not add oil to engine after oil change. I caught it after approx 5 miles of driving. Had ***** **** tow car to Leith Toyota to inspect engine since driving w/o oil for only a few miles can seriously damage engines. ***** **** assistant manager drove to ****** * parking lot after I discovered no oil and filled engine up. At Leith, I requested a borescope of engine to inspect damage as well as check on metal in oil to determine damage. I requested pictures of the oil (in text thread with Toyota service person). ... read more

Cris O. 

on BBB

2 years ago

Not impressed with this Dealer's bait-and-switch tactics. They promised me a RAV4 hybrid 3 days after signing a deal. After being promised "just one more day" several times by the sales rep I talked with the sales manager 1 week after signing the deal and he indicated it would be at least 2 more weeks before the car was in. Expect to get the run around when you do business here! The sales rep has continuously said he would keep me updated on the status of the car, but I have not been contacted once by him. 

Bert 

on BBB

4 years ago

Horrible experience! I made an appointment for a recall. I called a second time to get an estimate of time for the repair and was informed 1 1/2 to 3 hours. Asked i f I could get a loaner since I don't live in the shuttle service area. After 4.5 hours I called and left message with service advisor **** *********, never called back. Spoke with ****** and said she would callback with time of completion, never heard back. Second call to **** and voicemail again. Finally get call on my phone car is ready, 6 hours later after dro... read more

Jose C 

on BBB

4 years ago

Good customer service but bad policies on the part of the dealer, the first because they act badly regarding the calls they themselves make about a part that came out with defects and that has to be changed, if said part has already been changed is Because their original part has already failed, that is, it should not be implied that they have a non-original part of Toyota to change it because that affirms the call, and second because they try to avoid evading some of the same calls that they made only for that some years ha... read more

James J 

on BBB

4 years ago

Beware Leith Toyota Sales team/ Finance Manager has some very misleading, deceptive, RACIAL profiling, backdoor, unfair business tactics. Obtaining credit report behide my back without disclosing. When I told the salesman I was paying cash, he immediately went to Finance Manager they ran my credit came back with my credit score 746. (I never applied for credit) Now I need to explain to my Mortgage Lender why the ***** Toyota pull is on my credit if you were paying $6, 700 cash. I call the Finance Manager he explained they ha... read more

David L 

on BBB

4 years ago

We bought a used car from Leith Toyota of Raleigh for 10K in December 2019. We noticed after driving it off the lot that, when making sharp turns, there was a loud clicking sound coming from underneath the car. After talking to the sales rep, and his sales manager, who said they couldn't help, they referred me to the general manager, *****, who agreed to have his shop look at it so they could determine how they could help. We made an appointment, they looked at it close to the holidays and determined it was the CV Joints tha... read more

David A 

on BBB

4 years ago

I purchased a new Toyota Tundra from Leith Toyota in June 2018. I was told I would receive the Leith Lifetime TRUST. I do not think they know the definition of the word! I was told I would receive free lifetime oil changes. I received a call this morning and was informed I would have to pay $99.95 for this free oil change. I was informed my Toyota Care had expired at 25,000 miles so my oil changes were no longer free. I was also told my oil change would be free if I purchased the 30,000 mile service at a cost of $250 - $350.... read more

Tamara R 

on BBB

5 years ago

BEWARE! Bought a used car and 15 minutes after I drove off the lot, it looks flashed "Engine Malfunction" on the display. Went around the world trying to resolve this. Felt like I was being lied to several times during the process. They still ended losing the sale because this dorky little guy named "***" wanted to insult us by saying " We are a large company and I assure you that the car is fixed. We are not going to let a little $6,000 car ruin our reputation." $6,000 might not be a lot to you but it is to us buddy. So my ... read more

Allen M 

on BBB

5 years ago

Misled on phone, then tried to charge me 217% price of other Toyota dealer. I was told on phone they would price match other Toyota dealers. When I showed them other dealer quote, they said, "Oh sorry, it has to be within 50 miles." They then quoted me a price 217% higher than another Toyota dealer for the identical part. They mark up their parts to end customers over DOUBLE THE LIST PRICE. When I insisted on speaking with management a disinterested woman said, "parts aren't my department. You'll have to come back". To sum i... read more