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Leif Johnson Ford Service Department
- Automotive
- Austin, TX
About this business
Location details
501 E Koenig Ln, Austin, TX, 78751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had an amazing experience with Leif Johnson Ford, especially my service rep Brandon. He was honest, knowledgeable, and went above and beyond to help uncover issues with a vehicle I’d purchased elsewhere. Brandon guided me through every step, kept me informed, and treated me with genuine care and respect. Thanks to his integrity and professionalism, Leif Johnson has absolutely earned my trust and future business
Etienne is the best service advisor EVER! What a refreshing change from the repeatedly horrible service experiences I usually experience with Covert. Etienne quickly assessed my concern, and had the issue resolved in under 24 hours on a major repair, and coordinated a shuttle service for me. Ill be servicing my vehicle here for the foreseeable future.
How many service techs does it take to change a lightbulb at Leif Johnson Ford? This is the worst service experience ever. It started when my daughter who is a UT student brought her car in because she couldn't see when she was driving at night. The service department took a few hours to diagnose it and then told my daughter there was nothing wrong, and she didn't know how to use the automatic lights. They shamed her and mansplained how nothing was wrong w/ her lights. So I was in town a few weeks later, her dad, and my wife... read more
Sad to say today was my last time using Leif Johnson Ford. They're basically in my neighborhood and I have two Fords and another vehicle that was handy to have serviced by them... That was until today. The stench of up charges and unnecessary work was so odious that I just would now say avoid them like the plague. I bring a vehicle in with a broken serpentine belt. They quoted me $1k. This is a $200 job at best. The outrageous quote included a $250 diagnostic (even though I actually handed them the broken belt and said that ... read more
I’ve had a truly frustrating experience with Leif Johnson Ford. From a customer’s perspective, it feels like there’s no real communication or efficient system in place. Every time I’ve brought my car in, I’ve dealt with confusion, delays, and staff who don’t seem to have a clear understanding of what’s going on. It’s disorganized, stressful, and extremely frustrating. What’s most shocking and disappointing is that this is where I purchased my brand new Ford vehicle. You’d expect better care and service from the place you tru... read more
Frequently asked questions about Leif Johnson Ford Service Department
How is Leif Johnson Ford Service Department rated?
Leif Johnson Ford Service Department has a 3.3 star rating with 119 reviews.
When is Leif Johnson Ford Service Department open?
Leif Johnson Ford Service Department is open now. It will close at 7:00 p.m.
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