Legacy Medical Group-Neurology at Good Samaritan

Shilena Battan 

on Google

a month ago

Insane referral process. They claim it takes 14 days from a received and approved referral to “review” and schedule. I’m writing this on day 21. Calling in is also a joke. You’ll be on wait for 40+ minutes to speak with a live person. They have a 800+ referral queue monthly which is straightforward if you schedule patients on a first referral approved basis. The irony is that they offer migraine relief via Botox but they’re the ones causing it. Legacy, do better. 

Sarah Zseleczky 

on Google

4 months ago

This office lost my referral twice. I should have been seen months ago. They never answer the phone or return messages. Not very friendly either. I would listen to everyone else here and take your money somewhere else. 

Emily Olsen 

on Google

9 months ago

I’ve been seeing Dr. Arthur Haffey for a few years now and I’ve had nothing but positive experiences with him and his team. I came to Legacy Neurology after several really negative experiences with another neurology team, so I was really nervous. But Dr. Haffey and his team are easy to get ahold of them, they take me seriously, help me work with my insurance, and I feel overall that I am in good hands. 

Sophia Bessas 

on Google

10 months ago

I received a voice message about my dad who needed to call them back. Being concerned, I called back soon after and the lady on the phone sounded very rude and asked me how to redirect my call. I told her that I got a call from this lady telling me to give her a call back about my Dad and she told me she doesn’t know how to help me. I told her that I got a call from this lady (not gonna say her name) and that she wanted me to give her a call back. She told me “well you should go listen to the voice message again” and hung up... read more

Nathan Etzel 

on Google

a year ago

The reviews here are accurate. Vote with your and your insurances dollar and go somewhere else. They never call you back leave you in the phone tree for hours and then hang up on you. Lost our referral. Once resubmit they then placed us on a 3 to 4 week hold because it's not urgent. We got our PCP to put in yet another referral that was urgent. Weeks passed no phone call nothing. I call "sorry sir your referral was denied we aren't except outside parents at this time". Then why didnt you call and tell me that weeks ago. What... read more