Legacy Good Samaritan Medical Center - Sleep Medicine Clinic

Jaycee Crosby 

on Google

7 months ago

I tried to get in touch with someone regarding test results and it took three weeks for anyone to get back to me, and only after I left a 4th voicemail stating the lack of communication was leading me to consider finding care elsewhere. The person who finally called me, was so rude and stated they have called me back and left messages and said the messages answered all of my questions...I never received any calls or voicemails. It obviously was not a matter of calling the wrong number because this person was able to reach me... read more

Aaron Fratto 

on Google

a year ago

My personal experience..I arrived when it looked to be getting busy but I was greeted and processed professionally. All my questions were answered by the Dr and she addressed any concerns as well. 

Carolyn Hopkins 

on Google

2 years ago

Waited literal months for my first appointment, day of I tried calling over and over at my appointment time (virtual system), took work off - and no one answered until so far into my appointment they they could not see me. Never experienced this kind of poor customer service in the medical field. 

Dave Weniger 

on Google

5 years ago

I needed to get a sleep study performed for my daughter. They failed to call me back upon repeated messages left over a 3 week period to schedule. I finally got a hold of someone and got the overnight session completed. The technician did a reasonable job and the session was smooth. Fast forwarding over a month and the data have not yet been analyzed. My daughter continues to have issues while we wait for a doctor to evaluate. I called several times and they repeatedly say “3-4 weeks” yet it has been over that timeframe. Tho... read more