Leader Accessories

Ann D. 

on Birdeye

2 years ago

I would give zero stars if it were a choice. DO NOT buy from this company. We bought a $200 gazebo pop up screen tent for a Christmas gift. The first time it was used (which was 6 months later) it tore in four places, one pole splintered, and the zipper broke. I contacted the company. They are not willing to replace the item or refund my money because it is over 30 days. They offered a 30% discount on another screen house. That would be ridiculous. The quality is low. The customer service is even worse.  

Brenda and Rodger N. 

on Birdeye

2 years ago

Ordered a boat cover but it came without tie down straps. I have emailed customer service twice. Once on 12/6 and again yesterday. From the 1st email I got a reply that they would send them promptly. They never came. Hence the 2nd email - no reply. Don't order from them unless your boat is in an area with no wind. 

Lyf T. 

on Birdeye

2 years ago

They don’t honor their return policies, send out products with false descriptions, or accept returns of their products that don’t work right out of the box. I would not recommend this Company for any reason.  

Amvee D. 

on Birdeye

3 years ago

Would not cooperate for free return label after I requested to cancel order a day before they shipped the product. They shipped product anyway and now won’t assist with free return label. It will cost 130$ just to ship the item back to them. Terrible customer service and communication. Highly not recommended. 

Wallis K. 

on Birdeye

3 years ago

I ordered one $200 kayak storage rack. I was billed for and received Two! I cannot get a call back, so I've filed a complaint with BankOfAmerica to get a refund. What I would love is info from Leader Accessories on how to get this enormous and heavy 2nd shipment back to them AND to have the redundant charge of $199.99 taken off my credit card. Why can no one answer my phone calls!!