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Laplink Software
- Software company
- Bellevue, WA
About this business
This company provides computer software: migration software to move customers' programs and data files from old pc to a new one, remote connectivity software, backup software, synchronization software.
Location details
600 108th Ave NE #610, Ste 610, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company's support is a joke. They use chat to provide technical support yet they arm the team with cookie cutter books. They answer question not asked and sent out links that aren't valid. They are not accessible via the phone, and do the same level of support via email. Really a bad company with a bad product. It has failed on numerous occasions now and in the past. At least in the past you could talk with someone. I guess it got so bad that they put a chat buffer in place so that they didn't have to respond or work the... read more
I tried to use two different versions of Laplink migration tools neither worked very well. I was able to get a refund for one of them, but the other I was told that the issue needed to be escalated for review. They have a 30 day return policy and someone decided not to use it. Stay away, Laplink does not have good business practices.
Business response:
Hi Patrick, I apologize for the experience you had with our products and our support team. That is certainly not the level of service we expect for our customers. We are making changes to our refund policies in order to make it more transparent to our customers. Both of your orders were refunded on October 11th by our support team. Please let us know if you have not received the refund back to you.
Frequently asked questions about Laplink Software
How is Laplink Software rated?
Laplink Software has a 2.1 star rating with 8 reviews.
When is Laplink Software open?
Laplink Software is open now. It will close at 5:00 p.m.
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