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Land Rover at Frisco
- Car Dealers
- Frisco, TX
About this business
At Land Rover Frisco, we seek to make the car buying process as frictionless and fulfilling as possible for our customers. Our goal is to help you find a car you'll be proud to drive home in, and with the new lineup from Land Rover, we're confident you'll leave happy. You'll find everything you're looking for and more when you browse our comprehensive selection of Land Rover cars for sale. Our lot and showroom are stocked with fan favorites like the Range Rover, Range Rover Sport, and Defender. We also offer quality pre-owne... read more
Location details
5935 Preston Rd, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I hate to write this review, but I am not recommending Land Rover Frisco for sales of Land Rover Range Rovers. We negotiated a written deal with **** on a new Range Rover and at the last minute, they pulled a bait and switch and added on $12k to the purchase price, siting the manager wanted to "change the tires." Disappointed and not how a reputable dealer needs to do business with the public. Let's get away from these business practices and band together to not support dealerships that do business this way.
Their word is no good! Be careful dealing with this car place! Would not buy a new/used car there nor recommend to anyone!
Business response:
We are sorry that you feel like you have to post about our store in this manner. As a reference, we do not take "hold deposits" on vehicles (new/used). I have reviewed this policy with our managers to ensure that our policy is not misunderstood by our team members nor by our managers. Unfortunately, this policy was put into place because of our experience with many potential clients trying to place a hold on a particular vehicle and never had any intentions on purchasing it or wanted us to wait for days or even weeks for the... read more
Extremely rude and insensitive sales manager Marcus Hawkins. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if you are irrelevant and are not willing to even listen to you. They will do whatever they want you to do. There are many other places to shop around.
Worst dealership ever. I have been in the car business for 20 years & know how this is supposed to work. They treated my daughter that is young (25 yo) as if she couldn’t afford or buy the unit, so they profiled her, were very rude to her & talked down to her, especially Todd!! Then when I got involved, I offered 95K plus TT&L for the car. They accepted. Then after I lined everything up, took care of her financing outside of the dealership because they wanted to keep jabbing, she gets there to pick up the car with a... read more
My wife and I purchased a vehicle there on August 7, 2021, and it is now March 7, 2022 and we still have not received our title or license plates for the vehicle. I have talked to them on the phone and I have made 3 trips to the dealership to try to get it resolved, without any satisfaction. I have never had such poor customer service. If I don't contact them, there is no communication at all concerning the issue. I would not recommend this dealership to anyone.
Extremely rude and insensitive sales manager Marcus H******. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if you are irrelevant and are not willing to even listen to you. They will do whatever they want you to do. There are many other places to shop around.
They have had my money for 10 days and have not delivered the car despite repeated assurances.
Business response:
We will outline the timeline that Mr. ******* has erroneously stated in his complaint below. 1. On Sunday, October 24, 2021...Mr. ******* put down a $5000 deposit (Transaction #XXXXXX) to purchase a 2020 Jeep Trackhawk. Please take note that Texas Dealerships are closed on Sundays. 2. On Monday, October 25, 2021...Paperwork was sent to Mr. ******* for his signature. No vehicle is released until proper paperwork is completed and the vehicle is paid in full. 3. On Wednesday, October 27, 2021...we received the signed paperwork... read more
Their service department needs a thorough culling. SLOVENLY, HORRIBLE, POINTLESS, and IRREVERENT. And honestly, the brand is going down the tube anyway so it isn't a tragedy. I asked for a service, and was given a time a week in the future. Fair enough. I turn the car over to them the night before so they could service it and state inspect it from a cool engine. And I got a standard diagnostic quota for a used vehicle: Five problems, 2 days to fix them. FIVE DAYS LATER I WAS INFORMED that the vehicle wouldn't pass inspection... read more
I have been searching for a new Range Rover for a while. After speaking with David the salesperson we got the British royal treatment upon arriving. David sat with us and went over all the details of the vehicle. We took a brief drive over the test track then out on the road. When we came back I asked him if he needs to do the typical ask your manager; his response " I'm Your guide and will take you thru the whole process". I have purchased many high end vehicles yet never been treated this well. Tracy the Finance Mgr was ve... read more
Frequently asked questions about Land Rover at Frisco
How is Land Rover at Frisco rated?
Land Rover at Frisco has a 4.7 star rating with 622 reviews.
When is Land Rover at Frisco open?
Land Rover at Frisco is closed now. It will open at 8:30 a.m.
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