Lake Serene Clinic: Western Washington Medical Group

R T M. 

on Birdeye

5 months ago

I had a bad experience with Dr. McCoy and his team, and would not recommend their services to anyone. I went in for a Sleep Apnea assessment near the beginning of April. Two weeks later, I call the office to ask about my Sleep Study, and they have NO RECORD of me visiting for my Sleep Apnea, that was easily available to see? And so they ask if I want to be scheduled for a Sleep Study after I returned the device two weeks prior. I was floored and felt like a patient ignored. The billing was also not loaded into MyChart, but w... read more

Kierra H. 

on Birdeye

a year ago

Absolutely disappointed in my appointment with Dr. Peterson. He completely disregarded several of my concerns and symptoms. I filled out a two-page document listing all of my symptoms and he didn't look at it once throughout the 10 minute, very rushed, appointment that we had. I received a blood test, knowing with certainty that it would be negative, yet I was putting my trust in him. The results were negative. So, after almost six months of waiting to see a rheumatologist, I am back and square one and suffering daily. I am ... read more

Robert G. 

on Birdeye

a year ago

My primary care Dr is here, I've an l&I injury. And they've created a mandatory mask wearing policy, that was dropped on April 3 2023 in there clinic. They told me if I didn't want to wear one it would be a car visit, I said I'm not wearing a mask period that doesn't stop a virus, of 0049 microns , masks filter .300, that is 400 times bigger than a virus, a mask does nothing 2 stop a virus. I sat in car, 30 minutes past my appointment time and called them and said I'm still waiting on. My appointment, then this ridiculou... read more

Robert G. 

on Birdeye

a year ago

My primary care Dr is here, I've an l&I injury. And they've created a mandatory mask wearing policy, that was dropped on April 3 2023 in there clinic. They told me if I didn't want to wear one it would be a car visit, I said I'm not wearing a mask period that doesn't stop a virus, of 0049 microns , masks filter .300, that is 400 times bigger than a virus, a mask does nothing 2 stop a virus. I sat in car, 30 minutes past my appointment time and called them and said I'm still waiting on. My appointment, then this ridiculou... read more

Leonard K. 

on Birdeye

2 years ago

Had my first appointment today, was asked to show up 20 minutes before my scheduled appmt, which I did. An hour and ten minutes after my scheduled appointment I walked out because I hadn't seen the Dr yet or received any notification on the delay. My appointment was at 8:40 in the morning, they open at 8. Hard to believe they could be so far behind that early in the day. 

My Six S. 

on Birdeye

3 years ago

Polite staff but was told to arrive at 11:45 AM and didnt6get I to surgery until 4PM!!!! I've been in customer service my whole life and if the surgical team knows they are running 3 HOURS BEHIND it would behoove them to call customers to inform them and adjust check in time! Ridiculous!