Lake Ford, Inc. Collision

Riley O 

on BBB

6 months ago

Dishonest and disrespectful. I brought my Fusion in for an AC repair in August and stated that it was blowing hot air. Lake Ford performed a "software update", which resolved the issue until September, when the AC broke again. When I called today to ask whether this was covered under warranty, Luis stated that I had specifically requested the software update. I told him that I had NOT requested this update and had only told them that the AC had stopped working. Luis doubled down and said that their notes are accurate and are... read more

David R 

on BBB

a year ago

Fantastic to work with. Very easy going and no pressure to buy. LIstened to every thing I wanted and had very honest answers. 

Osman H. 

on BBB

3 years ago

I took my car for sensor issue and they told it will cost $800. After I agree they later call me and told me it was actually Transmission issue which they told me it will cost about $6000. I didnt have the money and declined but they charged me for the sensor which will is not going fix anything. I have paid to check the vehicle $ 120, I did not get why I would pay $800 if that is not the issue or will not fix the issue. 

Chloe C 

on BBB

3 years ago

We were lied to and manipulated regarding purchasing a new car. This was my first ever new car purchase, and after initiating the process we were so excited that we had picked Lake Ford. Everyone seemed helpful and knowledgeable, and we were told that our car was going to be ordered the next day and we could expect to wait about a month or so. Obviously there are delays in manufacturing right now and we ended up waiting 9 months for our car - we are perfectly aware that is not the dealer's fault. However, turns out our car w... read more

Anthony R. 

on BBB

4 years ago

I am very disappointed and outraged at the lack of honesty that was provided in regards to my warranty. I purchased a vehicle a little less than two years ago and it just started giving me issues. One main issue was that the "check engine" light came on. I recently took it to the shop two days ago because I was assured by the dealership that my car has a "Two years/ 24,000 miles bumper to bumper warranty." Shockingly, I was told by the certified repair shop that the warranty company will NOT cover any of the repairs. I am fu... read more

Doug H. 

on Yellow Pages

9 years ago

Were very helpful until my used car developed a problem, then stopped answering my calls. 

Eric V. 

on Yellow Pages

10 years ago

This was my first car lease agreement, so I wasn't quite sure what to expect. The staff blew me away with their excellent service. They took into account my budget and pointed me in the right direction for leasing a new car. The new '14 focus I now lease couldn't make me happier. I am extremely appreciative of the staff and will likely make future purchases there as well. 

Sam I. 

on Yellow Pages

10 years ago

Recently just went to braeger and walked out Leasing a vehicle. Definitely was worth my time and money. Very polite, not pushy, and you walked out of there with what I wanted. Recommend it to anyone who is interested in ford dealers. Matt Little did a phenomenal job with the sales process! 

Mark H. 

on Yellow Pages

10 years ago

My name is Mark, I recently purchased a vehicle from braeger and John Studt was my salesman. I was looking to get a new car since the one I had was heading out of commission. John helped me narrow down my choices and I came to a decision and picked the vehicle that liked. The whole process went really smooth and John was super helpful. I will recommend him to my friends and family if anyone ever needs a new purchase. Thanks!