Anonymous on Apartmentguide
2 years ago
08/06/2018, 12:13 PM
New management...new amentiesyou painted, and have invited food trucks out a few times...big deal.
Closed the drop off box for allowing payment by check/cash...when the office has bankers hours it makes it difficult to get payments in person especially when you long hours. The office manager proceeds to explain, industry standards, who cares about industry standards! Im here to make a payment, with my late fee; that you wont accept! How about doing whats right/easy to your folks renting from you? Ive been in the same unit for 1 year, paid by check...never had a problem or being late, until they closed the drop box. They require delivery of check/cash in person. Four other folks had late payment, wonder if they were late or just not able to drop off rent, in person.
I dont want to pay by debit or credit card! Major retail companies have trouble keeping information secure, I dont just dont want to go there with rent.
Why not survey your current tenants, before making changes?
Were not interested in a DJ at the pool on a Monday night with free snacks, who is smoking in the pathway of to get to the pool, thats classy!!
How about taking the money you spent on the DJ and putting into having the trash man come by an additional day? THE GARBAGE IS PILING UP, IT SMELLS!
Take care of your customers/clients they will take care of you.