LA Fitness

Sanjoy B 

on BBB

2 years ago

LA Fitness at ********, ******* is one of worst place ever i have seen !!!!People vape inside, eat their fast food. And the front desk is busy with their phone. Not even care after informing them. No ongoing schedule for floor monitor system by the management. Young groups always 5/6 peoples are make crowds at one place - even at Covit restrictions. I might have yo re-think to change this place to Goodlife may be. 

Jillian P 

on BBB

2 years ago

I originally was very happy with the gym and was a member for many years. During the pandemic I got quite sick with COVID. When I tried to cancel my membership I was told I couldnt do it online. I then called the branch and was told I needed to come in in person (impossible since I was in isolation for almost a month). I was then told to call back on different days to speak to a manger, which I did. The manager again told me I could not cancel and insisted I come in person which I still havent been able to do since I am unwe... read more

Kathleen R 

on BBB

2 years ago

This is the worst membership and I not my membership canceled. I have told them several times I am not living anywhere close to ant location due to family immergency in ***** ****** and I thought I would home sooner but with away coming and covid I will here till mid to end of January 2022. They ate trying g to take money out of my account and I have had to block all charges. There trying to collect and calling me every day and more than once a day. I have now changed my number.They are violating collection UDAAP laws and I ... read more

Deb S 

on BBB

2 years ago

LA Fitness in *********, ** Puts their profits over people.I went in observe business and see their Pool. The first price was $29.99 and $40.00 initiation Went back week later had more?Now $30.99 plus initiation I joined and they charged me $35.99 Plus a $49.00 cancellation fee I dont appreciate their service and they are hard selling private training during an hour assessment and I asked about $ several times and didnt get answer until end of the speal 

Dee B 

on BBB

2 years ago

Granted, because of health issues, I haven't been in, but since Esporto has taken over, there seems to be only one guy who runs around trying to do everything. Several times when I walked in there wasn't anyone up front to greet me or answer any questions. I never see anyone cleaning the equipment. There aren't any trainers to answer questions either. 

Jerry 

on BBB

2 years ago

DONT JOIN!!! Especially fellow swimmers, I can't believe these clowns, they have from 11PM closing and earlier sometimes until 5AM and later sometimes to have the pool inspected at cleaned by a professional and they refuse to the right thing for their customers. I had just entered the pool when 2 swimmers and myself were ejected from the pool because the manager said chlorine level was too low. Idiots, why don't they check this stuff before they open? Because they don't give a c*** about their customers. The two other swimme... read more

Rachel T. 

on BBB

2 years ago

I guess I'm not surprised with my experience anymore seeing the rating for this location. It's quite disappointing and disturbing. I have been a member for a couple of months now and never had any issues until yesterday. The majority of the staff is courtesies and greet you as you arrive and send well wishes to you when you leave. Yesterday, however, that was NOT the case. I arrived about 5:20 pm and had an additional guess with me. Not knowing the entire **** of my membership, I wanted to ask a couple of questions to make s... read more

Mary C 

on BBB

2 years ago

The company framework and clubs are top class. However, the operations are below third world standards. Quality Instructors in ******* and ********* are shocking. Many of staff and group fitness instructors are racist, ie sexually and bully gangs (information was confirmed by one of the Zumba instructors in West Metro). The Group Fitness Instructors Coordinator in the area is totally disrespect any feedback. Group Fitness Instructors in the locations cannot not coach (even verbal), dont teach classes, cannot speak basic Engl... read more

Sharon M 

on BBB

2 years ago

if you decide to go with this gym, please think twice. I signed up with LA Fitness on August 30, 2021. On October 16th I went on a week cruise, and then when I got back I received a call that the gym was closing down. I paid a fee of $230 for the year to get my monthly fee lower, I made 2 payments of $23 a month for LA fitness, then they charged me a yearly fee of about $40 on top of that (which was refunded when I disputed it). The next closest LA fitness gym is over 5 miles away from my home, so I asked to cancel my member... read more