LA Fitness

Ge G 

on BBB

2 years ago

As other stated, cancellation is absurd. Not military friendly and will continually charge you unless you mail something in. No regard to if you are in a location unable to print/mail/fax. It's 2022 and there's no setup for email or phone cancellations. Absolutely terrible company making it hard for it's patrons to leave as necessary. They have lost me and anyone near me as customers for life. 

Edric T. 

on BBB

2 years ago

The cancellation process for personal training is a nightmare. On 4/4/2022 I went to ESPORTA Fitness to have them adjust my monthly **** since they were still charging me LA Fitness $37.99 price despite ESPORTA having a lower price after being rebranded from LA Fitness. After the adjustment was made, I asked a guy named ******* who works there, about the personal training program and he told me everything about it. After he finished telling me about it the price of $180 monthly had me with second thoughts about enrolling. Bu... read more

Brittany N 

on BBB

2 years ago

My family has been members of this location since they originally opened. In 2019 my father was diagnosed with terminal brain cancer and was no longer able to use his membership. I had gone in person and cancelled his membership that year. Earlier this year we find out they have still been charging for his account even after his passing which they were fully aware of. When my mother told them they offered no sympathy and told her since he was the account holder they would need to speak with him to have his membership cancell... read more

William G 

on BBB

2 years ago

Sad to see such a great Location be ruined by Poor Upkeep and Dishonest practices. Was a member for 10 years.. Stayed away Due to Covid. Paid annually. I paused account, they activated it w/o telling me. I tried to Restart they say i owed them for months, and would not let me join w/o paying for portion while shut down.. I have tried multiple times. They dont care about you, just a # to them. Upkeep has always been pretty bad, but the location was too good to pass up. Planet Fitness is less then 5 minutes away now.. Will try... read more

Bree M. 

on BBB

2 years ago

Absolutely unethical way of running a business. After meeting for several hours with the lead trainer we signed thousands of dollars worth of personal training. Just to have that same person quit, the trainer we were assigned to quit, and the only trainer left no-showed on an appointment. Corporate wants half our remaining balance to cancel the agreement. That's $2k for services unrendered. 

Fukwang D 

on BBB

2 years ago

LA Fitness and all its affiliates make cancelling a membership an appalling, arduous process. Making calls leads you nowhere. You have to cancel with the operations manager in person and the one on ************* in ************** always leaves before 5. How is it that someone with a regular 9-5 can meet with you. And far be it if you could cancel a membership online like a modern company. You HAVE to print out a form and mail it in and if you don't get Certified Mail with ***** the company can just lie and say they never rec... read more

Kevin M 

on BBB

2 years ago

I have been a member of LA Fitness for over 6 years and I must say that my experience with your service has been very disappointing from the very beginning. I started my membership at LA Fitness Kearny before they even opened. My family and I signed up when the gym was still under construction and they were signing up people in front of the building in a tent outside. When I subscribed to your gym I was promised a Sauna - something that, to this day, has not come to fruition. When the Kearny gym finally opened up they were a... read more

JD H 

on BBB

2 years ago

Facility is dated, but large and has a lot of equipment. Memberships are obviously oversold due to the packed facility during evening hours.A new membership comes with a free session with the Fitness Manager. The Fitness Manger worked me for 3 sessions to convince me to purchase a 1 year package. He promised me things that were not in the contract that he would personally do. He even promised to get my $50 fee refunded.I never got the fee refunded. I never got an email copy or paper copy of the contract even though I request... read more

Martha N 

on BBB

2 years ago

At the begging the LA fitness charged for Initiation fee $49 and then the 1st and the last month, ok I agreed on that.A month later when they charged for the monthly fee, they charged $49 for annual membership when the contract is monthly, obviously we paid the first and the last month. Its very disappointed.