LA Fitness

Pam R 

on BBB

2 years ago

I was asking out of the training contract that i also found out i was never given the info to opt out after first 45 days. Never trainers available including manager never caing for appt and always taking money every month Never could get i touch with manager covid keeps me away . Callef customer service in calif. Never called back after explained problem greedy values 

MommyTrying2StayFit 

on BBB

2 years ago

I've been a LA Fitness member for over 5 years. This year was my first time adding a Personal Trainer program to my fitness goals. There was a specific trainer that I wanted to train with and I have expressed this to the person commissioned to sign me up on the program. This person explained to me that I was free to choose from any of the Personal Trainer (PT) at all facilities. So after I have expressed the name of the PT I wanted, I was given verbal confirmation that it was no problem because I can be trained from any avai... read more

Nahsiha R 

on BBB

2 years ago

The place is not bad however the environment is toxic. I go the the LA fitness in *************** and heard one of the managers whose name is ******************************* talk to multiple employees is a very disrespectful way that made me very angry. This manager should get fired! 

Logan F 

on BBB

2 years ago

They are a complete and utter scam. I am still being billed 13 months into a 12 MONTH personal training plan that I never even use because the training service was awful. Stay far away from LA Fitness. 

Kim E 

on BBB

2 years ago

Person allowed to follow and record me at gym then posted video mocking and shaming me at *******,** location. Have stay away with persins brither. Cops called managemnt appeared to be persons friend then district asked to call and never did. Sent all my proof and stay away and videos at their locatuin and they still did nothing but warn person. I have not returned sence and want my full refund of enrollment and their distruct did nothing despute time took sending her my email and attachments. I dint feel safe to go to a gym... read more

sri c 

on BBB

2 years ago

Worst possible service. Beware of their personal training sessions scam. They will scam you into buying sessions and follow shady practices for cancellations. I had lost more than 1000$ dollars to them. I tried called the corporate office, their customer service representative was also rude when asked for cancellation. 

Angel P 

on BBB

2 years ago

Refusal to cancel membership.Every time I go the operations manager is away or on lunch.I was told I was fine to go home and it would be cancelled. They continue to charge: disgusting pathetic business 

Jason M 

on BBB

2 years ago

A few years ago, I started working on getting into shape, and utilized the trainers out at the LA Fitness in Norwalk. It was a great experience, and I owe a lot to the really great team they had out there at the time. So, when the gyms started opening back up and it was time to work on the lockdown weight I'd gained, signing back up at a different nearby location seemed like a good idea. Unfortunately, my past experience feels like it might have just been an anomaly. After a few days of being unable to schedule sessions, I h... read more

Candy W 

on BBB

2 years ago

The pool area in this place is a disease waiting to happen. The hot tub has mildew all over and a scum line all around the sides. The pool is cloudy and not balanced properly with the chemicals. The pool also has a scum line. People go in with oils on them and wear street clothes, not a bathing suit. They have no guards anymore. The guards used to take care of the pool, but lately they just sat in a chair on their phones. No one is checking chemicals., This place could be a great club if it was cleaned up and taken care of.