LA Fitness

Taya T. 

on BBB

4 years ago

Louis W**** This location discriminates, targets and harasses members West Chester Ohio Dudely drive I am harassed every time I am there, I have reached out to your corporate office and no answer. Zak your district manager and the operations manager are violating Americans with Disabilities Act Think you should know 

Josh E 

on BBB

4 years ago

Staff made it very difficult to cancel membership and personal training. Trip 1: Canceled membership, but told cancellation of training can be done by head of training only Trip 2: Told my training was cancelled After trip 2, credit card started getting charged again Trip 3: Training cancelled and refund refused 

Tia W 

on BBB

4 years ago

I wish i could give them less then one star. Cancelled my membership/ training in person they still charge even though my contract ended over a month ago and i have proof of it and they will not reburst me and the "Manager" called saying they would over 3 three ago bunch of liars. I will never go back there or recommend it to anybody 

Rebecca L 

on BBB

4 years ago

Why is it your "manager" Orlando actively posting things on FB while he should working? Its bad enough when his behavior and affair with Adriana (which believe me was public. I was signing up as a member and there Orlando was making passes at her)... was brought directly to John K**** ***, it was ignored... Just saying 

venkatraman B. 

on BBB

4 years ago

As per LA fitness, I’ve froze my account in feb 2018 and never used the service but each month they have charged my account $10 for the last three years. I was out of country from Feb 2019 and they continued to charged and they are not responding my responsibility to cancel. My bad time, I cancelled it but lost my document and when I moved to home country. Member Id: ********* Expected some Customer value and ethics from the company but they are rude and money minded. Worst business! 

Paola H 

on BBB

4 years ago

The WORST gym experience I’ve ever had. As someone who has been in the gym industry for 5+ years I was disgusted with the facility and customer service provided to myself and my husband. The facility was in disarray, all the equipment was rusted and all over the place, it was crowded not because of the people but because of how disorganized and dirty the gym was. My husband and I were visiting my mother from out of town and she is a member there, they didn’t even allow us a complementary day as visitors so we paid the 16.50 ... read more

Kirnbir G 

on BBB

4 years ago

I canceled my membership 3 years , it took me 6 months to cancel, run around. And today they started charging my card again 

Charles R 

on BBB

4 years ago

This company sold my personal information regardless of the disclaimer I signed alleging they would not do so. I have recieved numerous scam phone calls and have been informed other people are receiving scam phone calls from my number. This all occurred right after I signed up with this company last week. 

Paul C 

on BBB

4 years ago

The most unethical company I've ever contracted with. Don't believe a word they say. You think you're getting a deal. Then it's a contract you can't get out of. The sales people are complete liars and that's what they are taught. I was told that I had a "monthly" contract, with a "one time payment" that there was no "monthly payment" and that I had to agree to 12 months. Next month - $290 payment, month after that $290 payment. Every month after $290 payment on the same day of the month. That's a monthly payment. Pandemic hi... read more