LA Fitness

Mario C 

on BBB

a year ago

I signed up for a personal trainer for 12 months. A few months into the sessions, I was diagnosed with a medical condition which would not allow me to continue the sessions. Provided a doctors note as requested and two months later still being charged. My bank is now investigating this matter. As a consumer and LA fitness being a large company, it shouldnt have to come to this. 

Mario C 

on BBB

a year ago

I signed up for a personal trainer for 12 months. A few months into the sessions, I was diagnosed with a medical condition which would not allow me to continue the sessions. Provided a doctors note as requested and two months later still being charged. My bank is now investigating this matter. As a consumer and LA fitness being a large company, it shouldnt have to come to this. 

Mario C 

on BBB

a year ago

I signed up for a personal trainer for 12 months. A few months into the sessions, I was diagnosed with a medical condition which would not allow me to continue the sessions. Provided a doctors note as requested and two months later still being charged. My bank is now investigating this matter. As a consumer and LA fitness being a large company, it shouldnt have to come to this. 

Mario C 

on BBB

a year ago

I signed up for a personal trainer for 12 months. A few months into the sessions, I was diagnosed with a medical condition which would not allow me to continue the sessions. Provided a doctors note as requested and two months later still being charged. My bank is now investigating this matter. As a consumer and LA fitness being a large company, it shouldnt have to come to this. 

Mario C 

on BBB

a year ago

I signed up for a personal trainer for 12 months. A few months into the sessions, I was diagnosed with a medical condition which would not allow me to continue the sessions. Provided a doctors note as requested and two months later still being charged. My bank is now investigating this matter. As a consumer and LA fitness being a large company, it shouldnt have to come to this. 

Mario C 

on BBB

a year ago

I signed up for a personal trainer for 12 months. A few months into the sessions, I was diagnosed with a medical condition which would not allow me to continue the sessions. Provided a doctors note as requested and two months later still being charged. My bank is now investigating this matter. As a consumer and LA fitness being a large company, it shouldnt have to come to this. 

Michael J 

on BBB

a year ago

LA Fitness's cancellation policy is unnecessarily complex compared to other major companies. Despite the ease of signing up online, terminating a subscription proves to be an arduous task. Attempting to cancel becomes a frustrating experience, seemingly designed to discourage users from ending their memberships. This disparity in user-friendliness between sign-up and cancellation is not just inconvenient but reflects a disappointing approach to customer service, fostering dissatisfaction and frustration. The lack of an onlin... read more

Michael J 

on BBB

a year ago

LA Fitness's cancellation policy is unnecessarily complex compared to other major companies. Despite the ease of signing up online, terminating a subscription proves to be an arduous task. Attempting to cancel becomes a frustrating experience, seemingly designed to discourage users from ending their memberships. This disparity in user-friendliness between sign-up and cancellation is not just inconvenient but reflects a disappointing approach to customer service, fostering dissatisfaction and frustration. The lack of an onlin... read more

Michael J 

on BBB

a year ago

LA Fitness's cancellation policy is unnecessarily complex compared to other major companies. Despite the ease of signing up online, terminating a subscription proves to be an arduous task. Attempting to cancel becomes a frustrating experience, seemingly designed to discourage users from ending their memberships. This disparity in user-friendliness between sign-up and cancellation is not just inconvenient but reflects a disappointing approach to customer service, fostering dissatisfaction and frustration. The lack of an onlin... read more