LA Fitness

Lisa O 

on BBB

3 years ago

To get you to sign up for personal training they use a highly inaccurate BMI chart claiming that a BMI of 17 was healthy whereas a BMI of 23 was poor. If you compare this to the information provided by the *********************** you see major discrepancies. The *** states that **** or lower is underweight and 25 or higher is overweight. They use a very high pressure manipulative approach to get you to sign up. Their prices are not listed on the website. 

STEPHEN T 

on BBB

3 years ago

The cancellation process is extremely convoluted and LA Fitness has been taking money from me for months. I've requested to cancel but I get many ridiculous responses from employees and staff that I'm not able to cancel online nor in person. When asked if I could cancel in person on a Saturday, they told me that I wouldn't be able to cancel until during the week. Not only that, but they said that they could only cancel when their manager was present between 9-5 which is difficult for me because I am working those hours and c... read more

Khadirah H. 

on BBB

3 years ago

Id give 0 stars if I could. Where should we start? Signed on July 2021 with ****, their supposed Lead Trainer who then 2 weeks later ghosted me and apparently the entire gym. Didnt show up to 2 appointments we made for personal training and since then hasnt apologized or even reached out to make up for his gross mistakes. According the contract and the terms **** added on, due to his unprofessional behavior , I was supposed to have a refund and contract canceled. **** the ***** manager there, didnt follow up with me at all a... read more

Michael H 

on BBB

3 years ago

I called this location to cancel my membership. The representative who assisted misled me into believing he cancelled my membership. Instead, he had me sign up for a new membership that started 3 months later....Upon checking my bank statements, I realized in Oct '21 that LA Fitness/Fitness International has been stealing money from me! The representatives on the phone all give me different convoluted stories about how I asked for this situation. Despite no gym access since September '20 or logic to support "my actions", I h... read more

Patris M 

on BBB

3 years ago

I tried to cancel my membership since I have moved from the area. I called twice and received three different answers including, " can cancel on-line", "has to be done in person 9-5", " has to be in writing and mailed in to the corporate". Except for the last one, all are incorrect.I went on a Sunday to my club which is located *******, **. I was told by the assistant manager that it has to be done in-person on weekdays only knowing that I live 250 miles away. I stated I had called on Friday and was assured that it can be do... read more

Gul A. 

on BBB

3 years ago

Try to be transparent and more ethical to your customers when you are doing business, it is not a proper way of doing business to see the annual fee on the credit card surprisingly after signing the contract, saying that there is no such thing, despite being asked many times if there is any hidden payment when a contract is made. Our biggest mistake was not reading the contract instead of listening to you. Writing to the contract in very small fonts can legally absolve of the business from the responsibility, but never forge... read more

Michele C 

on BBB

3 years ago

I am not able to cancel my membership if I do not go to gym an cancel. I am not able to physcially go to gym. LA fitness makes it very difficulty to cancel online. No option is provided on my app to cancel either. The email log in is not an easy task either. I am still trying to cancel this membership, ongoing task! 

Anjali V 

on BBB

3 years ago

This LA Fitness facility is a Total Scam There was a display card on the front desk stating that there is a promotion of a month free personal training program. So when I inquired about it one of the personal trainer named Chase (claiming that he was a manager) said that if I sign up today (as this promotion is no longer going to be there from next month) he would not only give me 1month free training but if I'm not satisfied and let him know before November 1st 2021, he would cancel my contract. I went today (Oct 25) to spe... read more

Grant A 

on BBB

3 years ago

They purposely make it hard to unsubscribe from their service.