LA Fitness

Jaziel R 

on BBB

4 years ago

Hi, I would like to know what policies or action plan does L.A Fitness has in regard to coronavirus. Competitor gyms are offering wipes, hand sanitizer and disinfectant spray to wipe down equipment after use. We currently have a water base soap and paper towels. The soap container is fill more with water than soap. Would be nice to have several sanitization stations thru the gym. Can you please look into this issue? I would like to thank you for recent gym renovation. The new layout and equipment are awesome. With renovation... read more

Moises A 

on BBB

4 years ago

It’s imperative that the public is aware that this location condones sexual harassment and violence to propagate in their gym and remain everlasting. I am a new member to this location since relocating from a different city but have been a member of LA for over a year total. My partner has been a member of 6 years and enrolled in a different city when first starting. Within the first 2 weeks, my partner was a victim of sexual harassment. I addressed the matter with the man at fault but when addressing the matter with some of... read more

Liz G 

on BBB

4 years ago

If zero stars was an option....I was a member of this gym when it first opened and I remember seeing staff cleaning around machines while I was working out, but now it appears that nothing has been cleaned since that time. The entire gym is a health hazard. The amount of Body hair and dirt built up around each treadmill and elliptical is unacceptable and unsanitary including the bathroom conditions with mold and broken walls. With it being flu season and having a whole slew of new viruses going around, cleanliness should be ... read more

BAOTRAN N 

on BBB

4 years ago

LA Fitness Cerritos BAD CUSTOMER SERVICE COMPLAINT. TRAPPED MANY CUSTOMERS WORKING OUT HARD INSIDE THE DANCING ROOM Hi District Manager, I am a LA Fitness customer. I want to talk about the problem that the LA Fitness in Cerritos closing the door to trap many customers that working out vigorously inside the dancing room. Today Feb/26/2020 the guy name Anthony closed the dancing room’s door. He trapped so many of us inside the room, regardless the objection of the customers. When I asked him to open the door because we need v... read more

Kelly H 

on BBB

4 years ago

I signed up for LA Fitness in November of 2019 during their $100 down, $19.99/month promotion, which I negotiated to $50 down and $19.99/month. I notice my card was charged $32.35, and low and behold, has been charged $32.35 for the last 4 months, along with several other suspicious charges. The day I opened my account I was supposed to be charged the $50 initiation, plus first and last months dues. This should have totaled $90 yet I was charged $137.68, and later that day was charged another completely unknown $16.18. The n... read more

Santi 

on BBB

4 years ago

I have been an LA fitness member for some time, however after a work location change and having an in office gym, my usage dropped off entirely and it no longer made sense to continue the membership since it was so out of the way. When I attempted to cancel I discovered that cancelling is not allowed in person at a club or over the phone. I was instructed by phone and in-person that I must first create an account and an online profile for them, log in, download a form, buy stamps and mail the filled out form to an address in... read more

The Donovan V 

on BBB

4 years ago

Very very poor customer service.... Firstly, I scheduled an appointment and voiced how tight my schedule was. I was given an appointment based on those needs. I was told I would be the first one seen if I showed up at Eight A.m I asked if I could book over the phone cause I saw some great deals, he told me he could beat those deals but I would have to come in. I arrived for my eight o’clock appointment just to be informed that I would have to reschedule due to a conference call the staff was on. Wow! I was already late for w... read more

marius k 

on BBB

4 years ago

I have been to LA Fitnes in Buford Georgia for over a year. I have observed that they have made a habit of changing staff quite often. that is, if you talk to the supervisor now, when the new one comes, it is no longer valid what you spoke. Today I decided to move to another gym because of the conversation I had with the current supervisor, who was very rude and probably does not know that the salary he receives is from people like me who pay every month. I just found out that there are other gyms that offer much more for le... read more

Cesar C 

on BBB

4 years ago

By far one of the worst experiences I’ve had with a gym. I walked in stating I was looking to leave my current gym and wanting to use the 5day guest pass that’s offered. Their General Manager, Nichalos, pushed for either a $15 drop in or a membership- he stated that they don’t offer any guest passes. Even though there is a flyer on his desk about it and me mentioning that the company site states a 5day guest pass he refused to give me a pass to try out their facility. The GM continuously stated his managerial position in wha... read more