LA Fitness

Rebecca L 

on BBB

3 years ago

Why is it your "manager" Orlando actively posting things on FB while he should working? Its bad enough when his behavior and affair with Adriana (which believe me was public. I was signing up as a member and there Orlando was making passes at her)... was brought directly to John K**** ***, it was ignored... Just saying 

venkatraman B. 

on BBB

3 years ago

As per LA fitness, I’ve froze my account in feb 2018 and never used the service but each month they have charged my account $10 for the last three years. I was out of country from Feb 2019 and they continued to charged and they are not responding my responsibility to cancel. My bad time, I cancelled it but lost my document and when I moved to home country. Member Id: ********* Expected some Customer value and ethics from the company but they are rude and money minded. Worst business! 

Paola H 

on BBB

3 years ago

The WORST gym experience I’ve ever had. As someone who has been in the gym industry for 5+ years I was disgusted with the facility and customer service provided to myself and my husband. The facility was in disarray, all the equipment was rusted and all over the place, it was crowded not because of the people but because of how disorganized and dirty the gym was. My husband and I were visiting my mother from out of town and she is a member there, they didn’t even allow us a complementary day as visitors so we paid the 16.50 ... read more

Kirnbir G 

on BBB

3 years ago

I canceled my membership 3 years , it took me 6 months to cancel, run around. And today they started charging my card again 

Charles R 

on BBB

3 years ago

This company sold my personal information regardless of the disclaimer I signed alleging they would not do so. I have recieved numerous scam phone calls and have been informed other people are receiving scam phone calls from my number. This all occurred right after I signed up with this company last week. 

Paul C 

on BBB

3 years ago

The most unethical company I've ever contracted with. Don't believe a word they say. You think you're getting a deal. Then it's a contract you can't get out of. The sales people are complete liars and that's what they are taught. I was told that I had a "monthly" contract, with a "one time payment" that there was no "monthly payment" and that I had to agree to 12 months. Next month - $290 payment, month after that $290 payment. Every month after $290 payment on the same day of the month. That's a monthly payment. Pandemic hi... read more

TRoy 

on BBB

3 years ago

I m trying to cancel my membership. LA FITNESS says only way to cancel membership is via sending mail application. I m stuck at home due to COVID. Its unfair to ask people to first print application and then mail it during COVID times. Why wont they allow online or phone cancellations? 

Natalie H 

on BBB

3 years ago

Despicable, unethical company. When COVID-19 started, I requested a freeze on my account because I have health issues that put me more at risk of hospitalization (or death) if I were to contract COVID-19. They told me they would freeze the account at no charge to me. This month I found almost $150 worth of charges on my credit card for my brother and my membership (6 charges in total). Apparently they sent out an e-mail (which I didn't receive) saying they were reopening and then just started charging people. After calling m... read more

ChrisG 

on BBB

3 years ago

After cancelling my membership they have been billing me. I handed my cancellation form in person at the Kenwood/Montgomery location as I was told that I could by the lady I spoke with. Now to find out they did not do their job and I have been getting charged for XXX months worth of membership dues at 42.79 a month. I would not recommend anyone joining LA Fitness. I would love to stat the day I went into their location and handed in my cancellation form and I wish I still had any receipts that may have been given to me at th... read more