This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Kult of Athena
- Wholesalers
- Elgin, IL
About this business
Location details
1485 Davis Rd #A, Elgin, IL, 60123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A terrible company all around. Poorly packaged items, damages from shipping. Product (sword) was very inferior in finish, fitment and sharpening looked like a 8 year old did it with a rock. The sheath literally fell apart on day 3. I received nothing but smart mouth and nasty attitude from customer service. I will never order from kult of(thievery) athena again.
Business response:
Herb - we have responded to your public complaints often on the order you placed and received in July, 2022.There is no record of you reaching out to our customer service team via email or phone prior to leaving a review on our site. Because we respect our customer's opinions, we published your negative review on the product and experience. You have since complained that we altered your review and threatened us with legal action. As stated prior, we only alter reviews if the language is inappropriate or if a team member is a... read more
I've tried this place fewer than a handful of times. It started out OK, but has just gone downhill from there. The last straw was a purchase of a medieval cutlery set with a leather carrying pouch. The only usable piece is the leather pouch. I bought 3 sets & they came delivered in plastic as the items were well oiled to protect them from corrosion. That was fine until I decided to open one & clean it up to use. I've bought these from other places before, so I cleaned it the way I was instructed from past vendors--**** dish ... read more
From KOA's website:Please note: this deposit is non-refundable. Turn around time is an estimate and can vary depending on the manufacturers given work load.I do believe this is KOA's way of collecting money from customers without delivering product.I placed an order for an Albion Sword through KOA in December 2020. I knew there would be a wait time, but at the 12 month **** I contacted KOA and was told the sword was still awaiting delivery. Here we are now in August 2022 and no sword. To make matters worse, I contacted *****... read more
There is a girl named Nikkie that works there and is extremely rude to customers, she ignores questions and concerns the customer has and is immediately aggressive and mean. When I responded by getting angry as well she acted like I had no right to be, only she can be angry, and she handed me off to another employee who was great, diffused the situation immediately and resolved all problems. I don't know why they would keep this extremely rude person working for them, she very very nearly blew this sale as I was at a point w... read more
I ordered an item from KOA and paid the extra fee for sharpening. When I received the item, i noticed the blade was not sharp at all. In addition, the leather on the scabbard had a big oil stain and the item had other minor defects that would have been easy to spot during a simple QA (quaity assurance) process.I reached out to customer service and after 3 phone calls, I managed to obtain a return label to ship the item back for replacement.When the replacement item arrived, I immediately saw that the blade was not symmetric ... read more
Ghosted by ******** ServiceI placed an order for a sword from Kult of Athena. I had a similar sword that I had acquired from a competitor for roughly the same price, and I wanted to see what *** had to offer.I received the sword within three weeks and tested it on a piece of sycamore wood. The "battle ready" sword snapped right in half.I sent an email to *** regarding the break, complete with cross sections photos of the sword pieces. No response.I sent a second email three days later, letting them know that I had spoken to ... read more
I have purchased 6 weapons from KOA in the past year, as well as some sword maintenance gear. They invariably have about the lowest price on the internet. They examine the weapons when they receive them and, if they are not acceptable, they sell them at a discount and indicate what is wrong with the item. They are responsive to both emails and phone calls. The one time I had a delay in a delivery, they helped me track it down. The problem was with Fedx, not KOA. One time I found an item for slightly less on another site and ... read more
I've been buying from Kult of Athena for a few years. They have never disappointed, prices are as fair as they come and they are very accommodating. Shout out to Matt, he went above and beyond to answer my questions and gave me a little more information about items in the shop by trying them on for me since I'm out of state. Thank you, I hope you are all doing well.
Loved ordering from Kult of Athena. I ordered some training swords for my son and I to practice and play. From a few sites, their swords tend to be very week and do not even last longer than one session. I found Kult of Athena and their quality was similar to another sword I bought at a convention. So I placed an order but quickly realized that I only ordered one sword when I meant to order two. I contacted them and they immediately responded and helped me fixed my order so I would not have to pay double shipping. They also ... read more
Frequently asked questions about Kult of Athena
How is Kult of Athena rated?
Kult of Athena has a 4.1 star rating with 175 reviews.
When is Kult of Athena open?
Kult of Athena is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com