K&S Heating and Air

Paige Zagzebski 

on Google

3 weeks ago

The absolute worst customer service I have EVER experienced in my entire life. Our 8 MONTH OLD AC unit went out on a Wednesday and I had to continuously call multiple times a day to get an update on when it would be fixed. They told me by Friday they’d have the part and would fix it Saturday morning . No call by Friday at 5pm... So I call Saturday morning - they’re closed until Monday. Our entire family (and newborn baby) had to be displaced for SIX DAYS!!!!!!!!!!!! And no help from them. DO NOT WORK WITH THESE PEOPLE!!!!!!!... read more

Adam Green 

on Google

a month ago

They made an appointment with us because our AC was out for 12-4 today. Then cancelled the appt at 3pm and said they aren’t coming. We could/should have called someone else. 

Mitchell Gutkowski 

on Google

a month ago

Terrible service, they are trying to cut costs by using AI phone answering and when the AI booked an appointment no one showed up even though it was an emergency appoitnment. No way to talk to a human at all and I am stuck using them because the builder used them for the install. This is the second unit to fail in 4 months and I also had to have them rewire system after they messed up install causing major humidity issues. 

Karan Mengi 

on Google

2 months ago

Pathetic service and response times. Have called 6 times since yesterday. My HVAC is not working since yesterday. I have 2 kids at home suffering due to heat. Everytime they are saying someone will call you right away. No one calls. Then they say we booked you for emergency appointment today; then i get message we are delayed will arrive anytwhere between12-5pm next day. Then at 4 pm i get message, we will arrive between 5-7pm. Now i call them they are closed. No one responding to messages. I cannot take my family out to som... read more