Krystal's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

Krystal

3.6

About this business

Location details

2625 W Hillsborough Ave, Tampa, FL, 33614, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.64,091 reviews
Select a rating
Brandy Williamson's profile image
Brandy Williamson 
5 years ago

Stopped at drive thru to order some Krystals was told there was a 20 minute wait. We had one car ahead of us and they left as well. Unsure what the problem is but my husband stopped last week and he was told the same thing. 

Business response:

Hello Brandy, this does not meet the expectations we set for ourselves. We value our guests and want to make sure we're providing you with the fastest service possible at the drive-thru. We're always improving and hope you'll visit us again for a better experience. 

Tiffton Williams's profile image
Tiffton Williams 
5 years ago

so my fiance has a onion allergy so before new management they would burn off the grill and cook without onions. well now due to new management they no longer cater the need for people with food allergy. such bulls**t. 

Business response:

Hello, your safety is our top priority and we have escalated this internally to look into right away. Please contact us either by phone at 1-800-4KRYSTAL (1-800-457- 9782) or through this link: https://krystal.com/Contact-us/. We'd like to get in touch with you. Thank you. 

Robbin Middleton's profile image
Robbin Middleton 
5 years ago

ordered eggs over light, when I got to the office they were over cooked so bad it was like rubber had to throw it out 

Business response:

Hey Robbin, this is definitely not what we like to hear. We want to make sure our delicious meals are meeting our high standards of quality. We'd like to hear more about your experience and hope you can contact us through this form [https://krystal.com/Contact-us/]. Thank you. 

Teresa Nave Armstrong's profile image
Teresa Nave Armstrong 
5 years ago

It was night and the dining area was closed because of theCovid. So my friend and I backed into a parking spot to eat. See a male employee by the food cooking, pull his shirt halfway up his belly and started scratching his chest. UGH! just nasty . He never washed his hands. 

Business response:

We take food preparation and handling very seriously, Teresa. We want to look into this further and ask that you contact us either by phone at 1-800-4KRYSTAL (1-800-457- 9782) or through this link: https://krystal.com/Contact-us/. Thank you. 

Ken Smith's profile image
Ken Smith 
5 years ago

The fellow, at the drive through, at this Krystal, in North Augusta did not have a mask on this Friday evening. We didn't get food from there. 

Business response:

We take food preparation and handling very seriously, Ken. We want to look into this further and ask that you contact us either by phone at 1-800-4KRYSTAL (1-800-457- 9782) or through this link: https://krystal.com/Contact-us/. Thank you. 

Adam Lein's profile image
Adam Lein 
5 years ago

has no issue upcharging items without delivering said items. shady business practices by shady employees. 

Roger Aaseng's profile image
Roger Aaseng 
recommend  Recommended
5 years ago

Very friendly! Great late night food! Thank you! 

Business response:

Thanks for stopping by, Roger. We want to make sure we are providing the best service and fresh food to satisfy your late night cravings. We look forward to providing you an even better experience on your next visit. 

Hannah Suddeth's profile image
Hannah Suddeth 
5 years ago

Apparently when they run out of hotdogs, they buy the super cheap hotdogs and serve them. Needless to say, they can keep their cheap hotdogs and roaches. Never again. 

Business response:

Hey Hannah, your comfort and safety are our priorities and we have escalated this internally to look into right away. Please contact us either by phone at 1-800-4KRYSTAL (1-800-457- 9782) or through this link: https://krystal.com/Contact-us/. We'd like to get in touch with you. Thank you. 

Erica Renee's profile image
Erica Renee 
5 years ago

this location needs new management or needs to shut down. food is hardly ever hot or fresh. very disappointing more times than not 

Business response:

Hey Erica, this is definitely not what we like to hear. We want to make sure our delicious meals are meeting our high standards of quality. We'd like to hear more about your experience and hope you can contact us through this form [https://krystal.com/Contact-us/]. Thank you. 

Frequently asked questions about Krystal

How is Krystal rated?

Krystal has a 3.6 star rating with 4,091 reviews. 

When is Krystal open?

Krystal is open now. It will close at 6:00 p.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com