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Kärcher Store West Michigan Power Cleaning Equipment
- Consumer Services
- Muskegon, MI
About this business
West Michigan Power Cleaning Equipment is located in Muskegon, MI, providing a complete line of Kärcher pressure washers, industrial floor scrubbers, floor sweepers, commercial cleaning accessories and detergents for all your commercial, industrial and home cleaning needs.
Location details
6156 Grand Haven Rd, Muskegon, MI, 49441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff at West Michigan Power/Cleaning Equipment we're very helpful and went out of the way to help me find what I was looking for.. I would highly recommend doing business with this business.
Very poor service. Do not use this company. As you can see below, the owner will deny any wrongdoing by him or his company. Took a week to get service on my new powerwasher. I was called stupid, and that the problems with the powerwasher were with the operator. I have owned 4 different brand powerwashers, same size or larger, over the last 30 years. They operated (or I operated them) correctly (apparently). Because of a change in ownership of the previous company, and the fact that they were located further away from us. Upo... read more
Business response:
We have tried and tried to make Mr. happy, but to no avail. His issues are all self-made as he or his staff continue to run the machine out of water, which pressure washers do not like. We have NEVER had issues with any of the 100+ units that we have sold that are the exact same model as his and he continues to blame the machine. The only reason that we were "rude" is because he called us "losers". He definitely has anger issues as we have tried to reason with him and work with him, but he always flies off the handle making ... read more
My employees really like the sweeper we got. They said that it' really easy to use and clean.***** was very helpful and quick in getting us what we were looking for that wasn't complicated to use and did what we needed done.
Excellent customer service. Friendly and helpful with everything I needed.
Business response:
Thanks *****, we appreciate your business!
Jerry and his team were very professional and responsive to my needs while searching and buy a commercial power washer. From the beginning to the end of the sale was perfect. I definitely recommend them!
This place used to be okay. My latest experience has been extremely poor, both in repair quality and customer service. They did not fix my lawn mower completely. The owner did not let me know what was going on with repairing my mower. I had to call on several occasions to find out what was happening over the course of around two months. They said once that the lawn mowers were ready and I could come and get them. When I arrived, they had not even started on them. So, the owner offered to deliver them back to me free of charg... read more
Business response:
That is nowhere near accurate as to what actually happened. We DID fix his mower, both of them that were brought in to us. The customer brought in a Toro push mower and a very old **** Deere push mower for repair. The **** Deere did not run. He stated that he wanted a tune-up on the Toro and if we could get the **** Deere running, he wanted us to fix an issue that he was having with a wheel and to replace a faulty cable. We got it running, so we fixed the wheel issue and replaced the cable. He specifically stated that he "di... read more
West Michigan Power Cleaning Equipment was very helpful and great to work with. They found a replacement part for my Karcher power washer in a timely manner. The replacement part was of better quality than the original. Thank you.
Poor service repair on mower. When I complained the owner used profanity at us. Never checked or resolved anything, after three visits.
Business response:
This woman came in to our shop shouting that we had defrauded her. She accused us of switching out the base of her walk behind lawn mower with an older base that was not hers. She admitted that the handle of the mower was hers as her name was written on it (by her). Now, to do this swap, we would of had to undo all of the cables, clip the zip ties that were holding the cables to the handle and re-attach all of the brackets and cables w/ new zip ties. Number one, the zip ties were the old ones and had never been changed. Numb... read more
Frequently asked questions about Kärcher Store West Michigan Power Cleaning Equipment
How is Kärcher Store West Michigan Power Cleaning Equipment rated?
Kärcher Store West Michigan Power Cleaning Equipment has a 4.5 star rating with 75 reviews.
When is Kärcher Store West Michigan Power Cleaning Equipment open?
Kärcher Store West Michigan Power Cleaning Equipment is open now. It will close at 5:00 p.m.
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