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Koons Woodbridge Ford Service Center
- Automotive
- Woodbridge, VA
About this business
Koons Woodbridge Ford Service Center is staffed with an experienced team of automotive technicians specializing in service for new and used cars, trucks, and SUVs. At Koons Woodbridge Ford we use genuine OEM certified parts in our auto repairs. Our service technicians also have years of experience working on all types of Fords, including trucks and hybrid engines. And, with Koons Concierge available to all Ford cars & trucks, you can schedule your service online, keep up-to-date via text, and we'll pick up & deliver your car... read more
Location details
13779 Noblewood Plaza, Woodbridge, VA, 22193, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This ford service shop is the worst. Please STAY AWAY if you do not want your time and money wasted. We came three times to repair our car, and adter more than 3 weeks of wait, the car was retuned dirty and without reparations! The customer service is beyond awful!. We did not receive updates, we have to constantly call to obtain information, the technician was always unavailable to speak and we have to try for several times. We had to go in person to actually obtain some responses, and the worst part is that the car was fin... read more
My mom had a small nail in the middle of back tire, took it to them to get plugged, they tried to tell her she needed to order a brand new tire even though she has brand new tires on the suv. Had her waiting 3 hours just for them to tell her they have to order the plug pieces and to leave the car for 2 days until it arrives. Mind you FOR A PLUG.. when she became frustrated, they magically were able to plug her car At that moment. This location is not about helping loyal customers. Only in it to upcharge and take advantage of... read more
Zero courtesy at this service department. Every time I've come here, you can't tell if the employees are busy or not. No one asks if you've been helped or need assistance. They just pretend like you're not there. As customer facing service employees, they wait for you to interact with them. Completely counterintuitive customer service.
Had an amazing experience with Daniel from Koons Ford. He was honest, low pressure, knew all the details of the vehicle and extremely professional. Of course there was a price negotiation and the manager was pretty straightforward (as much as sales managers are). There was a bit of back and forth and we came to a very fair agreement on the price. The finance manager Yousif was great too. It was a great experience and I was in and out from test drive to driving off the vehicle I. 2.5 hours!! Very happy and I would recommend t... read more
Overall very helpful staff and provided great turn-around service for a surprise power steering outage on my 2012 Ford Fusion. When it was ready, I received a false notification that my vehicle was ready when they were completely replacing their online system, however they were more than happy to provide me a free Lyft to make up for the mix-up. Kevin Beasley was my service advisor, I highly recommend finding him if you choose this Koons Ford.
Frequently asked questions about Koons Woodbridge Ford Service Center
How is Koons Woodbridge Ford Service Center rated?
Koons Woodbridge Ford Service Center has a 4.6 star rating with 1,811 reviews.
When is Koons Woodbridge Ford Service Center open?
Koons Woodbridge Ford Service Center is closed now. It will open at 7:00 a.m.
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