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Koons White Marsh Chevrolet
- Car Dealers
- White Marsh, MD
About this business
Specialties Serving the White Marsh and surrounding Baltimore communities, Koons Chevrolet specializes in the sales and service of Chevrolet vehicles along with full-line certified pre-owned. Koons is on the Top 25 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal's "Best Places to Work" in 2009, 2010 and 2011. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
Location details
10207 Philadelphia Rd, White Marsh, MD, 21162, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedSteve Jones was very helpful and got the best deal for my daughter. Highly recommend.
Krissy did an excellent job providing the needed information on 7/15 that I had requested. She ordered the Michelin Defender tires that I requested. Made an appointment to have the tires installed on 7/16. Casey did a super excellent job of taking care of me. Enjoyed working with her. She contacted Michelin about the care # that I provided regarding our old tires. She said we were eligible for a 65% reimbursement check from Michelin. Also she will be submitting the rebate for us for $150. Said that we did not need to do anyt... read more
Business response:
Ed, thank you for the review! We are so glad you enjoyed working with Krissy, Casey, and our team here at Koons White Marsh Chevrolet. It was our pleasure to install your new tires here, and if you ever need anything else, don't hesitate to come back and see us again!
We had a great buying experience with Sean! I would highly recommend Koons White Marsh Chevrolet.
Business response:
Anthony, your recommendation means so much to everyone at Koons White Marsh Chevrolet. We're committed to providing an excellent car buying experience for guests and I am happy to hear that Sean hit the mark. Enjoy your new ride!
I purchased a new car from Koons this past weekend and I couldn't have been happier with the car-buying experience! Sean K helped make everything an absolute breeze. Not only did he know my Chevy's features inside and out, he was also extremely supportive, caring and attentive every step of the way!
Business response:
Thanks for the kind words and feedback Daneille! Congrats on your new vehicle!
I received many emails and calls from different workers in the same dealership. But the price was raise twice for the cars I was looking at. So I didn’t get it. I ugggg go to a different dealership. The first price was 14000. Then 15475. Then 16000.
Business response:
Hi, thanks for the feedback! As pre-owned inventory remains low and demand is high, the market is shifting rapidly. What you have described is just that. We always honor our online pricing, and we even email our clients and notify them of price changes, giving them a 24-hour window to lock the price in. Please let us know if there is a vehicle that you are interested in and we can get you more information and a price-lock as well. Thanks! Rich DeMarco, Pre-Owned Sales Manager 410-931-8600 x 1101
Got my vehicle back with no shifter cover just a rod and button after waiting more then a half hr I was told they can not put it back on due to it being broken I asked for them to look at the shifter cover to see why the release button is so wobbly. Come to pick up after I was told I would receive a free diagnosis to pay $135 to get my vehicle back and not in the same condition I brought it in. Set a meeting with the service manager and his manager because I did not feel he was handling the situation properly & being rude on... read more
Business response:
Hi Taylor, I agree with you 100% that we made an error in your diagnostic initially, however, we spoke and I felt we went above and beyond to rectify the repair. We even offered free services. After our meeting, my impression was that you were very happy with the resolution, and you felt that we had gone above and beyond to rectify your concern. Customer service is our #1 priority here, and I am sorry if we have let you down. I left a message for you on Monday, but I have not heard back. Please reach out to me so I can be of... read more
I do not have a lot of confidence in their prices/products. The sales person did not seem to find an issue that the car we were looking at was in an accident. We only noticed it when my boyfriend was looking at the bumper. The sales person said "but, the air bags didn't even deploy so it could not have been that bad of an accident." I was not impressed with this. Test drove a couple of cars and was ready to make a deal but, was informed at the dealership that they had "no haggle prices." This is AFTER my initial corresponden... read more
Business response:
Amanda - I'm very sorry to hear that we didn't earn your business. It sounds like there was a miscommunication on our end and we will use this as a training opportunity. I'm glad to hear that you were able to find a vehicle, and I wish you safe driving. Thank you for your feedback, Christian Stark - Customer Relations Manager - 410-931-8600 x1120
Impeccable service as always!
Good
Business response:
Thank you for reviewing Koons White Marsh Chevrolet, Jose!
Frequently asked questions about Koons White Marsh Chevrolet
How is Koons White Marsh Chevrolet rated?
Koons White Marsh Chevrolet has a 4.7 star rating with 5,557 reviews.
When is Koons White Marsh Chevrolet open?
Koons White Marsh Chevrolet is closed now. It will open at 9:00 a.m.
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