Koons Tysons Chrysler Dodge Jeep Ram Service Center

Payman Mehdipour 

on Google

2 months ago

I took my 2025 Jeep Wrangler to service to do the first oil change on November 28, 2025 and I mentioned to the service advisor that the left turn signal on the trailer does not work. He mentioned that we have to charge you one hour diag fee to check it out(keeping in mind. The car only has 7500 miles and less than a year old.) I said OK they called me and told me the fuse was blown out and they charged me $200 to replace a five dollars fuse. I told them this turn signal never worked from the beginning and I did not hook up a... read more

Gary Kulka 

on Google

2 months ago

Until recently I have been very pleased with my experience. Unfortunately, the day after my service appointment, my vehicle became inoperable. It was towed to a dealer and I am waiting to hear back from them. I don’t know if the recent service visit is related to the breakdown, but the vehicle was running great until the system updates were uploaded. 

Lauren Sklenka 

on Google

3 months ago

Set an appt. for a recall notice of valve. Verified with scheduler that the part was in stock. Estimated time for repair 30-60 minutes. Left keys in Dropbox night before. Called to check in since it had been hours and I had not heard from service dept. they said there were 5 software updates that needed done and that it would take longer than expected. It would have been nice if someone would have called earlier in the day to inform me. I then said please just do the recalled part only since that was my main focus and that I... read more

Kevin Corrales 

on Google

4 months ago

Came to get a Sabic Inflator replaced because of recall. Alfred Caverl was grumpy ever since I walked in there. I waited a few before I left the car. I left for. 4 hours and came back. I approached him to ask for progress, He seemed annoyed by my presence there. Told me he hadn't called me and that it wasn't ready. Then he gave me 2 guessed estimate. I left went to the mall and came back 2hours later. I saw my car outside. I went to ask him how it went and he seemed annoyed again. He told me that I could take my car and leav... read more

Mirwais Amani 

on Google

4 months ago

Kilbin Garcia is amazing to deal with. I had an outstanding experience at Koons Chrysler Dodge Jeep Ram Tyson, and I want to give a special shoutout to Kilbin Garcia, the service advisor. From the moment I arrived, Kilbin was professional, knowledgeable, and extremely attentive. He took the time to clearly explain everything my vehicle needed, kept me updated throughout the process, and made sure there were no surprises. What really stood out was his honesty and customer-focused attitude. He genuinely cared about making sure... read more