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Koons Kia of Owings Mills Service Center
- Automotive
- Owings Mills, MD
About this business
Location details
9610 Reisterstown Rd, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We have had terrible service for our EV at Koons Kia. Our Kia EV has had problems with not starting. We bring it in and it is literally days before they look at it and they do not communicate at all. They just plug it in a computer and say ‘no code’ so no problem (even though the problem keeps happening). Then they can’t even bother to call or send a text to tell us what is going on. We had to keep calling to get updates. The first time we got the car back after 6 days - only after we called. When the electrical problem happ... read more
**AVOID THIS SERVICE DEPARTMENT – Consistent Decline and Subpar Service** **Summary of a very poor experience:** I recently gave this service department another chance and was again very disappointed. The service quality has deteriorated significantly and the issues are widespread. * **High Management Turnover:** Constant changes in leadership, including bringing back old managers, have failed to improve the service. * **Rude Phone Support:** Support staff are dismissive and unhelpful. * **The Only Positive:** The one bright... read more
Unfortunately, I had to provide 1 star. 1/26/26 - dropped car off for service 2/10/26 - still no car DESPITE the service manager telling me the car would be ready by 2/10/26 at the latest. No communication from service center AT ALL. Kept having to call to request updates. Was told a part was being ordered the week of 2/2/26 and car would be ready by 2/5/26. Went into service center 2/6/26 to talk to service manager who promised 2/10/26 completion date. 2/10/26 service manager looked dead in my eyes and told me the same part... read more
Unfortunately, I had to provide 1 star. 1/26/26 - dropped car off for service 2/10/26 - still no car DESPITE the service manager telling me the car would be ready by 2/10/26 at the latest. No communication from service center AT ALL. Kept having to call to request updates. Was told a part was being ordered the week of 2/2/26 and car would be ready by 2/5/26. Went into service center 2/6/26 to talk to service manager who promised 2/10/26 completion date. 2/10/26 service manager looked dead in my eyes and told me the same part... read more
I do not have experience with the service department, but I did buy a Used Kia Sportage here recently. I worked with Andrew Jung, we first communicated via text message then I came in to check out the car. Andrew was great. He was not pushy and he did not try to oversell. He focused on informing me about the car, and its features. I asked a lot of questions and he was able to answer or find the answers for me. I would definitely buy from Andrew again or refer him if someone was looking for a Kia. Walter the finance/warranty ... read more
Frequently asked questions about Koons Kia of Owings Mills Service Center
How is Koons Kia of Owings Mills Service Center rated?
Koons Kia of Owings Mills Service Center has a 4 star rating with 692 reviews.
When is Koons Kia of Owings Mills Service Center open?
Koons Kia of Owings Mills Service Center is closed now. It will open tomorrow at 7:00 a.m.
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