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Koons Kia of Owings Mills Service Center
- Automotive
- Owings Mills, MD
About this business
Location details
9610 Reisterstown Rd, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Worst Customer Service Experience I’ve Ever Had I deeply regret choosing to purchase a vehicle from Kia of Owings Mills. My experience with both the vehicle quality and customer service has been extremely disappointing. We purchased a 2025 Kia Carnival with approximately 7,186 miles. On January 13, 2026, I brought the vehicle in for service due to a malfunctioning A/C and heating system. Since then, the dealership has contacted us seven separate times to pick up the vehicle, claiming the issue had been repaired. Unfortunatel... read more
My son purchased a KIA Sportage a few years ago and recently experienced the engine issue with the rod breaking warranty. My mechanic contacted Amanda here and she was well informed of this issue with the KIA brand. I had my son's car towed there and Amanda has kept me informed every step of the way. I was not looking forward to this process but she made it such a positive experience and answered all my questions with a patience and knowledge that a lot of people don't have anymore. She kept me informed daily on what was goi... read more
Best purchase experience to buy a KIA!
After reading the other one star reviews it’s apparent this establishment has a pattern of subpar customer service and counterproductive work ethic. In summary, I’ve been going back and forth with the services department for 5 days about an issue with my 2025 Kia Sportage which I bought there a year ago. On 4/13, I had a scheduled appointment for routine services and requested an additional inspection because my car was starting to pulse when braking. It is now 4/17, I have no update from my assigned service technician or th... read more
We have had terrible service for our EV at Koons Kia. Our Kia EV has had problems with not starting. We bring it in and it is literally days before they look at it and they do not communicate at all. They just plug it in a computer and say ‘no code’ so no problem (even though the problem keeps happening). Then they can’t even bother to call or send a text to tell us what is going on. We had to keep calling to get updates. The first time we got the car back after 6 days - only after we called. When the electrical problem happ... read more
Frequently asked questions about Koons Kia of Owings Mills Service Center
How is Koons Kia of Owings Mills Service Center rated?
Koons Kia of Owings Mills Service Center has a 4 star rating with 696 reviews.
When is Koons Kia of Owings Mills Service Center open?
Koons Kia of Owings Mills Service Center is open now. It will close at 4:00 p.m.
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