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Koons Arlington Toyota
- Car Dealers
- Arlington, VA
About this business
Specialties Serving the Arlington and surrounding Washington, DC communities, Koons Toyota specializes in the sales and service of Toyota and Scion vehicles along with full-line certified pre-owned. Koons is on the Top 25 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal's "Best Places to Work" in 2009, 2010 and 2011. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
Location details
4045 Lee Hwy, Arlington, VA, 22207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Service center is the best Service is great never had a faster or better experience. Wonderfulp guys work up front and in the back... I will tell all my friends and family on how great your service lane has become.
AVOID KOONS TOYOTA ARLINGTON AT ALL COSTS!!! Where are the negative stars! I went to purchase a Tacoma, I called and they said the specific model I wanted was on the lot. It was not. They found one at another dealer, they would not tell me where. They wanted me to sign sight unseen right there. I refused, and bargained with them on price. When I decided I did not like the situation or the deal I decided to walk. The sales manager then proceeded to have what I can best describe as an "adult hissy fit" for making him work so h... read more
Lied to about a car being available My husband called to ask if a certain care was still available around 3pm and was told by Dave, that it was. So we drove 30 miles for 1 hr. We arrived and found that the car was SOLD the DAY BEFORE! We were lied to just to get us down there. What a big waste of our time. Never will I do business with them. I wish I could find a way to report them to headquarters!
koons toyota arlington after 5 years, no more. They are the absolute worst. I tried to call , no answer, no call back. Went there to make appt., brought the care in, waited hours for a quote, finally called them EXCEPT no one answered the phone again, I biked there from my home and took my car home without any repairs. Beware people.
Ok service I have a 2005 Toyota Sienna that I have had maintained and repaired at Koons Arlington -- they are friendly, they get your car in and usually have it repaired fairly quickly. I like the fact that they give you a loaner car if you need it. My big annoyance with them is that inevitably they have missed something in the repair and I will need to go back and tell them to re-do it. It's annoying to have to always wonder if the "squeak" you wanted repaired will start squeaking again when you get it home or within the ne... read more
Terrible Experience - will NEVER go back It is truly a rare occurrence that one is confronted by the lack of professionalism, rudeness, and complete disregard for customer service that is present at the Koons Arlington Toyota Used Car Lot. I showed up one day ready to buy a car from their inventory. I told them that I was committed to buying it 6 hours later, after work. Steve, the manager, always told me that the car might sell at 7:30 that night and that I needed to get someone there in person to start the process before t... read more
4 Negative Stars for Customer Service and Irresponsibility Insider pages will not allow me to give Koons a 1 star rating. My friend purchased a used car from Koons last month. Her temporary plates and registration expired because Koons failed to submit the paperwork to the VA DMV. After speaking with an unhelpful customer service representative on the phone, and making a trip to the DMV, I drove my friend back to the dealership to get another set of temporary plates (since she could not drive her own car.) Every person we sp... read more
No Show Shuttle Van I live in Arlington, but bought my new Highlander from Springfield Toyota because they had the best deal. However, since I live in Arlington, I have always had my Highlander serviced at Koons Arlington Toyota. At first, I was very satisfied with Koons Service Department. The service guy was courtieous and seemed knowlegeable. Then he quit and someone else took over his roster of customers, including me. I brought my Highlander in because of a terrible noise that occurred upon accelleration. After 2 or 3 r... read more
Don't let one good review fool you... Their overall rating shows 3 out of 5 stars, but that's because someone chimed in with a 5 star rating. While I'm glad that person had a good experience (or was otherwise prompted to write a good review), I would never send my worst enemy to do business at Koons Arlington Toyota. Well, maybe, if he or she were my absolute worst enemy. But then they would probably get along great with the Koons Arlington folks.
Frequently asked questions about Koons Arlington Toyota
How is Koons Arlington Toyota rated?
Koons Arlington Toyota has a 4.4 star rating with 3,735 reviews.
When is Koons Arlington Toyota open?
Koons Arlington Toyota is closed now. It will open tomorrow at 9:00 a.m.
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