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Kool Toyota
- Automotive
- Grand Rapids, MI
About this business
Kool Toyota is a Toyota dealer located at 3780 Plainfield Ave. N.E. on the northeast side of Grand Rapids, Michigan. Kool Toyota offers the full range of new Toyota vehicles, Toyota certified used vehicles, as well as various makes and models of pre-owned vehicles. Kool Toyota has been family owned for over 25 years, and that's how we treat our customers...like family! Thank you for considering Kool Toyota as your preferred dealer!
Location details
3780 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Must be nice to have a lot of friends and family willing to pump up your ratings on Google to Five stars, because my experience was anything but. The second I rolled onto the lot, I thought I’d time-traveled back to the COVID era—remember those depressing, barren lots? Yeah, that’s this place. No cars, no salespeople, just tumbleweeds blowing through and a vague sense of despair. They’ve somehow mastered the art of showcasing exactly ONE 4Runner at a time, probably waiting for some lucky sucker with a briefcase full of cash ... read more
Business response:
Hi ******, I can appreciate your frustration regarding new inventory. Every Toyota dealer in the country is struggling with available units on their lots. 4Runners are hard to come by at this time. Within a 100 mile radius there are only 2 available units on lots, one of them being on our lot. Toyota dealer inventory will not be like it use to be where dealers had a 100 day inventory. It will stay closer to a 35-55 day supply going forward. I apologize that we didn't have the vehicle you were looking for, we are at the mercy... read more
Hannah VanHeulen is an outstanding salesperson! She answered all our questions and fully used Kool's resources to seek a car for us. I am writing this review even though we purchased elsewhere as a non-Kool car unexpectedly came our way. Car shopping is often unpleasant. If you are looking for an overall good experience combining integrity, pleasant personality and helpfulness, please seek out Hannah at Kool Toyota for your next car.
I purchased a truck through Toyota on March 8, when I first looked at the hybrid truck they gave me the impression it got 24 to 26 mpg. After purchasing, I drove the truck for a week and noticed the mpg dropped to around 18mpg.... concerned I called and had them look at the truck. Of course nothing wrong with the truck. They took forever to get back to me on options what to do because I only purchased the truck for that reason. After alot of back and fourth they told me there's nothing they can do! even though I asked them t... read more
Business response:
Mr. <strong>*****</strong>, I understand you have been speaking with Drew about your 2021 Ford F-50 Hybrid and the combined gas mileage that Ford stated on the window sticker. We took your concern seriously and wanted to make sure the vehicle was performing as it should. We sent your vehicle to Tony Betten Ford to make sure it was performing as intend by the manufacturer and were assured it is functioning as it should. Drew stated that you two spoke a few days ago and would be happy to put you into something different if the... read more
Toyota bought needed ignition key, Kool Toyota replied quickly and thouroghly. Michigan loaded with five star organiza. And thanks bbb/central Michigan for top, top, top efforts. A locksmith told me biz is booming now. Letsgobrandon.
Business response:
Thank you for your review of Kool Toyota. We appreciate your business and the opportunity!
Frequently asked questions about Kool Toyota
How is Kool Toyota rated?
Kool Toyota has a 4.5 star rating with 883 reviews.
When is Kool Toyota open?
Kool Toyota is closed now. It will open tomorrow at 8:00 a.m.
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