Kohler Awning

I purchased a home with a fairly large kohler awning already installed and although not my taste, enjoyed its functionality for one season before I ran into trouble. Awning is fitted off the back of a 2100 square foot colonial for reference...pretty standard. I was scheduled for early april installation, and sure enough the guys showed up with my awning april 1st. Unfortunately, 45 minutes later, I went out back expecting to find my awning and it was not installed. None of the installers knocked on the door to tell me any change in plans, so I was very confused. I contacted Kohler a few days later to find out what was the matter and there seemed to be some confusion as to the source of the issue. An hour or so later I received a call from one of the owners telling me that unfortunately my awning has some damage and could not be installed. He said there was a tear in the fabric. I said, that is strange because there was no tears in it when they took it down last fall ( I pay kohler each fall to remove and store my awing, then again to reinstall in the spring). He said my options were to patch and maybe it makes it through the season, or full replacement. I said that I would like to see the awning in person and view the damage and he politely offered to meet with me and explain. In my estimation, one of their installers managed to put a 2 foot rip in the middle of my awning. Mr. Kohler stated that these things happen when the awnings age, mine being 9 years old. He said 10 years was the expected life span. He then continued to grab the fabric assessing it as near paper thin, due to the sun exposure over the years. I grabbed the fabric with my hands and stepped on the other end with my feet and proceeded to try my best to rip it apart, but alas me, at 6'3 225lbs, could not tear this feeble fabric! He offered to patch the awning, albeit with a glue patch as it cannot be sewn in the vital spot the tear occurred. Other options included full replacement of fabric with a 15% discount (5% bump over the prorated discount given to a awning that fails in 9 years....apparently within 5 years its covered 100%). This option would cost me around $3300 and while it wasn't exactly shocking, I was disappointed that I landed in this predicament due to damage that occurred by the professional installers, whom I pay a few hundred a year to install and store my investment. So much for having it made in the shade.

Kohler Awning has provided us with many years of excellent, reliable service and an outstanding product. Inspection is done by Kohler Awning each year before installation. We have had many compliments on our awning-covered deck. Our awning has made our deck an enjoyable "room" in the out-of-doors, free of bugs and shaded from the hot sun. We use our deck for nearly 3 seasons of the year. Thank you Kohler Awning! Darryl and Kathleen May

Great product. Fast delivery. Overpriced ( probably due to very little competition ) . Also, every time I called I felt like I did something wrong. Even over the phone I could tell they were not even trying to smile. I'm sure they would be out of business if there was another customer friendlier company providing same service.

Love my awning...but a little pricey – After all the years of suffering the heat on a west facing deck I saw that Kohler had an awning that would work with a ranch so I checked it out. I was kind of surprised at the price but (note to previous reviewer) I was there at the time of the Home Show and there was a Home Show discount. Installation was quick and it made a big difference in my kitchen the minute they dropped the awning onto the frame. I anticipate being able to sit at my kitchen table and be able to keep the blinds open on the sliding door for a change. I don't know if I will pay for the winter take down and storage as it seemed awfully high for me. I will study how its up there and have some friends help take it down. Very happy with the purchase. This is my first year so can't say much about durability, etc.. But the fact that they developed an awning for a ranch is terrific in my book!

Overpriced – Last year we had to replace our awning (10 years old). We did get a price from Kohler since we had been happy with our first awning. I thought the pricing was high so I did get a quote from another local awning company which was 20%+ lower than Kohler. We went with the lower priced company & are happy with our choice. Had Kohler been more competitive, they would of had our repeat business. I also think they charge too much for install & take down. The last 5 years, we put it up & took it down ourselves to save money. I would suggest Kohler offer a "Home Show" discount, or coupon (Groupon?) to make their cost equal with other local companies. I cannot say anything bad about the quality of thir awnings. It served us well & we enjoyed having the use of our patio rain or shine.

Disappointed with Customer Service We really like our awning however I am very disapointed in the level of customer service Kohler Awning provided. When the salesmen came to our house to give us the estimate he advised us that the first take down would be free because of the purchase of the awning. So we purchased the awning and when the time came to take down the awning we recieved a bill for $127. I called to let them know that we were told that the first take down would be free . The women said she would pull my contract and have Mr. Kohler call me back. When Mr. Kohler called me back he said that it was not in my contract and that they would not waive the fee. He basically told me too bad and you have to pay it. I realize that this is my fault and I should have made sure it was in my contract however out of courtesy and to show good customer service they could have just waived it anyway due to the fact I just paid $5000 this past year for the installation of the awning.

Dissapointed in Customer Service – We really like our awning however I am very disapointed in the level of customer service Kohler Awning provided. When the salesmen came to our house to give us the estimate he advised us that the first take down would be free because of the purchase of the awning. So we purchased the awning and when the time came to take down the awning we recieved a bill for $127. I called to let them know that we were told that the first take down would be free . The women said she would pull my contract and have Mr. Kohler call me back. When Mr. Kohler called me back he said that it was not in my contract and that they would not waive the fee. He basically told me too bad and you have to pay it. I realize that this is my fault and I should have made sure it was in my contract however out of courtesy and to show good customer service they could have just waived it anyway due to the fact I just paid $5000 this past year for the installation of the awning. Very unhappy with service.

Great renovations. This past summer we were doing some major renovations on our house including putting an awning over a new patio, we used Kohler and they were great. They were fairly prices, the workers were polite and they came through by finishing much earlier than anticipated.