Kim Barrier - Umpqua Bank Home Lending

Alisha M. 

on Birdeye

a year ago

Hey, all you potential Umpqua bank customers out there! Listen up and dodge the disaster zone waiting for you at this bank, especially the Tanasbourne branch. Trust me, you don't want to deal with the headache, so skip the drama and head straight to Key Bank Tanasbourne Branch, where Jesus Jimenez is rocking the customer service game. Let me paint you a picture: Marbella Bare, the supposed manager at Umpqua, is the epitome of everything you'd swipe left on in a banking professional. She's all about herself, power-hungry, a... read more

Tony K. 

on Birdeye

a year ago

Useless bank since Colubia took them over. Beyond worthless. Incapable of administering the simplest of services. Terrible communication,.basically nonexistent. While any other bank can close an auto loan in mere hours these idiots struggle to close one in 4 weeks. Can't recommend at all. Take your money elsewhere.  

Lynda 

on Birdeye

2 years ago

Bellingham use to provide outstanding customer service. Now with new management, that seems to be something of the past. Management shows no interest in taking care of customer concerns. Also very unknowledgeable about the banking industry. Sad to see such a wonderful place fail. Disappointed, 

Dave C. 

on Birdeye

2 years ago

The worst bank I have ever had the misfortune to deal with. During their merger with Columbia, their IT screwed up. They actually lost my money. Even admitted it at the worker bee level. But management did not care. After 30 years with Columbia, goid riddance to Umpqua. They suck.  

Tom M. 

on Birdeye

2 years ago

Hope this finds the HR Dept. for the Bellingham Store location. The Bellingham Branch Manager William has poor customer service, and shows horrible professionalism, towards his customers. Another unprofessional act happening at this location is the personal relationship the manager has with his relationship banker. Flirtatious games over customer service is a very uncomfortable situation to do business in. 

Lisa R. 

on Birdeye

3 years ago

I will never recommend this bank to anybody! What bank takes a mobile deposit from somebody that I wrote a check to, then lets that same person deposit the SAME check AGAIN, and HONORS it 11 months later?!? UMPQUA DOES!!!