Killeen Ford

A J. 

on Birdeye

7 months ago

BUYER BEWARE Bought a truck from this dealership. Worst experience with the service department. Lennon the service manager, is the worst service manager I have ever dealt with. A complete asshole & liar. I would NEVER take any vehicle to them. Stay away from this dealership!!! Scammers & liars… If you buy a used vehicle from them, I highly suggest u have a professional mechanic look at the vehicle before you buy it. Overall just go to a different dealership & stay away from Killeen Ford.  

Paul M. 

on Birdeye

2 years ago

I went to the dealership to look at a vehicle advertised for under $27 K. I was informed that the internet price was only valid if I used their financing. I still can't find this listed on their web site. Long story short the salesperson talked to the "Sales Manager and came back with an offer of $35k after taxes and a paid off trade in. Needless to say I said no and asked for my keys. The salesperson left to get my keys but returned with a counter offer of $30k (A $5K difference but still very high.) At this point I instru... read more

Stephanie M. 

on Birdeye

2 years ago

Buyer Beware! Before test driving, we were told the vehicle was $33K. As soon as we were invited inside after the test drive, we were told that vehicle was $34K. They acted like this was a mistake and said, “they would check the online price.” We said we would like to talk about purchasing and would not need their financing- that we would either pay cash or get our own financing. Terrance went and got someone who said he was a financing manager, even though we did not need financing. He said his name is Jaryl. He came out... read more

Bobby D. 

on Birdeye

2 years ago

If you purchase from this dealership, read over the information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 2022. I made the necessary edits to my order, which was pushed through. Keith communicated well and did a pretty good job overall. Unfortunately, he works for a sales manager and dealership that is greedy and dishonest. I received notification that my Bronco was being delivered in mid-July 2022. Mind you, I'd waited over a year ... read more

Yulanda M. 

on Birdeye

3 years ago

Thank you Mr Ranfi James. I Appreciate your work ethics to get my dads 2021 Ford Lariat truck in order and get it ready to be delivered. Mr A Scott 

Steven Vaughan 

on Facebook

  Recommended

4 years ago

Sean did a fantastic job getting us into a awesome truck. He went the extra mile to ensure everything was taken care of. William in financing was awesome as well. Patient and understanding. I will shop here and recommend this dealership. 

Julie Caldwell Thiele 

on Facebook

4 years ago

Worst dealership we have ever dealt with. Can’t get anyone to take responsibility for anything or get anything done! Had to call multiple times to get anything from them. They still owe us parts that were missing on our brand new Platinum F250! Don’t recommend doing business with them! 

Angela Jones Darragh 

on Facebook

4 years ago

This place is horrible ... we bought a brand new $40,000 truck and they refuse to turn over the second key to it. We have gotten nothing but the run around. Now we will have to spend extra money taking them to court to get what they owe us. Do not buy a vehicle here!! 

Lorenzo Scales 

on Facebook

4 years ago

I’ve purchased 6 new vehicles from Automax In Killeen and I notice with my last few purchases they tend to take you for granted with something as simple as getting your vehicle serviced and customer service.For example, I dropped off my vehicle for oil change, multipoint inspection and tires rotate and balance. I always mark my tires just to see if they even rotate them and this time they did not so I question sis they even do a service at all. I’ve called the service advisors at least 3 times and even had a message sent to ... read more