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Kidkraft, Lp
- Manufacturing
- Dallas, TX
About this business
Location details
4630 Olin Rd, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tube slide joints broke twice and create a safety hazard for kids. Consumer service is a nightmare and don’t expect to get a straight answer. UV has damaged plastic….very poor quality control. Dont risk injury or waste your time and money.
The customer service is horrible. I called to cancel an item 20 minutes after ordering it, they said I needed to email, I sent the email right away. The next day I emailed and called again. They said it won't be a problem. Then, I get a notification that it shipped! I called and emailed numerous times to try to fix the issue. Then it gets delivered, but I can't find it? Still customer service is unhelpful.
Is this even a legit company? I reached out and it really seemed like I was chatting with a bot the entire time. "Kayla" kept sending me links to click on when I asked questions about their policy. Terrible customer service. I would never suggest to anyone to buy anything directly from them. Once you make a purchase your stuck, even if you try and cancel the same day after placing an order. In fine print the company states they're not responsible for damaged items! If you return an item and the delivery driver damages it the... read more
Do not recommend kid craft due to their poor customer service. These are rings that broke during assembly of a slide for a playhouse that was a gift. Customer service has asked for the same information over and over just to give a quote to buy new pieces as we don’t have the original receipt due to the item being gifted. If these pieces broke just during assembly, not sure I trust the safety of this play set with actual play.
Kidkraft should stop selling kids simply stylish kitchen set product immediately. I bought this item 3 times hoping that the product will not be damaged and I may receive correct item. But unfortunately everytime I received damaged item and not only crossed by frustration level but wasted my time and made my kid unhappy everytime. When contacted service no valuable response which fix anything. I will suggest you should not buy this item and avoid kidkraft product
Frequently asked questions about Kidkraft, Lp
How is Kidkraft, Lp rated?
Kidkraft, Lp has a 2.1 star rating with 29 reviews.
When is Kidkraft, Lp open?
Kidkraft, Lp is closed now. It will open on Monday at 9:00 a.m.
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