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Keystone Group, Inc
- Home Builder
- Greensboro, NC
About this business
Founded in 1981, Keystone Homes provides construction services for single-family and town houses. It is one of the leading homebuilding companies that offers design and build solutions for custom homes in Arizona. The company offers a range of site selection and development, as well as land planning services. Keystone Homes also offers a variety of architectural and interior design solutions. Its communities include Ironwood Village, Vasaro and Arizona Country. The company s communities feature clubhouses, swimming pools, ba... read more
Location details
3708 Alliance Dr, Greensboro, NC, 27407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a home in October 2016. Despite the multitude of problems that were noted, surfaced, and addressed within a year, there continue to be issues up until 2024. In March 2024, a hose located between the first-floor ceiling and the second-floor floor leaked, causing a gush of water to come down through the first-floor ceiling. I contacted a licensed plumber who performed repairs by replacing the damaged section of the hose. Naturally, a section of the ceiling had to be ripped out. The plumber stated that the hose was... read more
Poor quality purchased a home in 2008 have had many roof leaks since 2011 still having issues. Went and replaced the shiwer snd found a 18 inch open hole under the old base only covered by felt paper, drywall joints peeling in several areas of the home. Cracks in the ceiling and wall after just a few years , couple of doors binding after just a few years Electricians used wire crimps that came loose in several outlets. Hot water takes excessively long to get to back bedroom and kitchen. Overall quality control is very poor. ... read more
I bought a house from these builders in 2019. I’ve been at this residence now and have had multiple issues with the home. Every time I get something serviced by another company, the first thing that comes out of their mouths is that they built this item with cheap parts. This has infuriated me more and more as I type this. My question is why would you build with cheap parts? This has effected our livelihood and it’s draining money from our pockets now for 2 years and still have more issues with the home that has to be tended... read more
Business response:
Keystone endeavors to build a quality home each and every time. According to our records, every concern that was presented to Keystone for this house during the 12 month limited warranty period was addressed within 16 days of receipt. Keystone is not aware of any additional issues this homeowner has had.
We discovered a subdivision in Burlington, NC and the builders are KeyStone. My and husband I decided we wanted to purchase the home in this subdivision, so we came with a money order to place the earnest deposit that day. Working with the keystone sales representative he give us the price with everything we wanted and he submitted to us the purchase agreement with those prices. We signed the purchase agreement along with the pricing, our realtor signed and the sales rep signed. The sales rep stated it can take 7 to 10 days ... read more
Buyers BEWARE... you never get anything resolved quickly or efficiently working with Keystone. I hired an independent inspector to tell me things that needing fixed. The report was over three pages and this was on a brand new house. The inspector found cracked windows and Keystone said the were not under warranty. I imagine cracked windows are cheaper. I have a water leak that they supposedly fixed last year (after a fight to get it fixed). The leak has penetrated into my neighbors condo, the same as last time. Neither of us... read more
My home is the house used by Keystone on their home page. I have had a leak due to shoddy roofing in our front bedroom. I have tried to get Keystone to replace the roof tiles. Keystone knows about the problem as they have fixed several houses on our street for the same problem. However they ignore our request for repair. They are making money off our house with advertising it, yet they refuse to repair their work.
Tina thank you for sharing the photo with your manager Scott and speaking with me on the phone yesterday to try and understand the issue at **** ******** ******* *** As I explained to you yesterday I am in the process of selling my home and the same inspector that did the original inspection before I closed on the home also did the inspection yesterday for the new owner and found the same issue. As I understand it your supervisor Scott informed you that this is a leaf and gutter issue and I need to contact the HOA. I am atta... read more
I was so excited to buy a Keystone home, the exterior of their homes look amazing, the model home in Carter Ridge looked amazing inside and out, I talked to the sales guy Patrick and we hit the ground running. Fast forward closer to closing and my home almost being finish I started noticing the quality of the work was very mediocre. First thing I complained about was that my porch was already cracking not in the control joints but spider web cracks in all 3 sections and this was prior to closing. During my walk thru I also n... read more
Business response:
This buyer only had 3 items on the list of items to correct at the time of the homeowner orientation. All 3 of these items were completed before the final homeowner walk through/follow-up visit on the day of closing. The buyer initialed off on all 3 items as being completed to her satisfaction. No additional concerns have been sent to Keystone Homes as of the time this complaint was received. Keystone makes every attempt to address our customers concerns in a timely fashion. we must be notified of the issues and given a reas... read more
I'm sure there are a lot of people out there who have had positive experiences with Keystone. I don't dispute that, but this is MY experience and I feel the need to share it. In searching for a condo for our retirement and downsizing, we discovered the community at ***************** in Greensboro, NC. It suited our needs so we entered into an agreement with Keystone, using the contract that they wrote. We did not have an agent helping us (NEVER do that). We were told there would be a price increase on the condo in June so w... read more
Frequently asked questions about Keystone Group, Inc
How is Keystone Group, Inc rated?
Keystone Group, Inc has a 1.1 star rating with 9 reviews.
When is Keystone Group, Inc open?
Keystone Group, Inc is closed now. It will open at 8:00 a.m.
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