Keystone Automotive - Lubbock

James Gilbert 

on Google

2 months ago

I have done bussiness with this place fpr 20 plus years and had always had good experiences until the last year or so , Keystone does not deliver to my area so I have to drive 120 miles to them , they use to always make sure all my parts would be there ,the older desk clearks, Vicky , Larry , Marcus , were always totally awesome making sure my parts would be there, Trish has also always been great in the bussiness office but they are all gone now excdpt Trish :( often in the last year I would be told my parts are there onl... read more

Chase Thornberry 

on Google

a year ago

We returned 2 small/inexpensive parts to their driver at which time, he signed our return document admitting that he picked the parts up. When we called, 2 weeks later to get a copy of the credit memo, we were met with frustration/anger and "We can't give you credit for that". Tricia Young was very unpleasant to deal with and her manager Patrick Carruth was even worse. I asked to talk to his boss and he told me that he was the top of the food chain at that location. He also told me that he more important things to worry abou... read more

Quick & Clean Oil Change 

on Google

a year ago

We have used Keystone on multiple occasions and have always had a great experience. Yes you can tell they are understaffed for the amount of work they do but they have always handled business superbly. 

Justin Rodriguez 

on Google

a year ago

Engine was supposed to be delivered to my shop days ago, operator Says she doesn't know whats going on, and said she couldn't assist me. They obviously need to organize their delivery. Waiting like this is costing me and my company $$. Very unprofessional.. 

John Anderson 

on Google

6 years ago

3rd time I have ordered parts in the last 3 weeks never get here always excuses why it’s not here blaming everyone else very cool concept but they have no idea how to do it right very undependable:(