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Kervin Doctor, MD
- Family Practice
- Tampa, FL
About this business
Location details
13860 N Dale Mabry Hwy, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was surprised the wait time wasn't too long and the staff was very friendly and professional. The Doctor was not in a hurry and took time to make sure all my questions were answered.
For each of my 3 visits (2 in person, 1 telehealth), I had to wait over an hour between the nurse triaging me and the doctor beginning her exam. No updates, explanations, nor apologies, as if to convey waiting 70 minutes in a paper gown is standard there. All 3 appt's were in the AM so it wasn't like she had all day to end up behind schedule. I've been to other TGMG sites, even ones with higher patient volume, and 1 hour + waits are not standard. It's just Dr. Doctor not being considerate of her patients' time.
Business response:
Hello, we appreciate your input, but regret that we didn't meet your expectations. If you would be willing to discuss this with a member of our Patient Relations/Guest Services team so they can address your concerns, please call (813) 844-7249 or email patientrelations@tgh.org. Thank you.
She gives you 15 minutes for a visit and have to wait 3 months in between visit. Staff is not great
Dr. Doctor is always so pleasant during visits. She listens to me and displays receptiveness to work with me and make changes when needed.
Business response:
Thank you for this great rating, and have a fantastic day!
Excellent doctor! Dr kervin was thorough, understood my situation and methodically and comprehensively explained all my options and suggested the ideal way to resolve my complaints. I am 60 plus and have had to consult quite a few doctors in my time. I can confidently say that I will not be changing doctors now that I have had the good fortune to consult with Dr Kervin
Business response:
Hello, this positive review means a lot to us. Thank you!
This was the first primary care visit that I've left crying. After waiting for more than an hour, she didn't listen to what I was saying. I came in for rectal bleeding when I walk, and she told me to diet, exercise, and to redo a diabetes test, when I just had one done a few months ago. Otherwise, she wouldn't update my chart. When I mentioned to her about the exercise and bleeding, highlighting that she wasn't listening, she said to me "every time?" Even if I bled from my butt half of the time when exercising, I'm not going... read more
I was there for over an hour & 15 mins. Left in exam room for 35 of those mins waiting to see dr no one came in & checked on me or to tell me what was taking so long. So I left. This is not the first time either. Doctor is not personable. Uncaring & dismissive.
To repeat my last evaluation: Great service. Highly recommended. Also, the specialists she recommends are also great.
Dr. Doctor was punctual and courteous. She did not rush and answered all of my questions. She did a great job.
Frequently asked questions about Kervin Doctor, MD
How is Kervin Doctor, MD rated?
Kervin Doctor, MD has a 4.5 star rating with 199 reviews.
When is Kervin Doctor, MD open?
Kervin Doctor, MD is closed now. It will open tomorrow at 7:30 a.m.
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