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Kerry Chevrolet, Inc.
- Car Dealers
- Alexandria, KY
About this business
Visit our Kerry Chevrolet of Alexandria Dealership near Cincinnati, OH to see our huge selection of new and used Chevrolet models as well as Certified Pre-owned cars and trucks. We are home of the Lifetime Powertrain Protection and Kerry Rewards.
Location details
7500 Alexandria Pike, Alexandria, KY, 41001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Had a front windshield replaced by an auto glass shop. They could not get the calibration set so they said I must go to dealer to have it recalibrated. It came up with an error on the camera safety issues on the Vehicle.MY BIGGEST CONCERN WAS MY GRANDAUGHTER WAS TAKING THE VEHICLE TO ******* FRIDAY MORNING AND I WANTED IT TO BE SAFE FOR HER !!!!..Set up appointment with dealer on a THURSDAY and took it in for the service...Advisor said we will let you know the issues...12:31 sent a Text to find out the status (as their messa... read more
I have a 2017 Chevy Cruz that I have religiously ensured routine maintenance service with only Chevrolet dealerships. I consistently brought my business to Kerry Chevrolet in Alexandria, KY. I recently had an issue with my car and took it in to them for a diagnostic review. The car ended up needing a new part and they said they would contact Chevrolet Corporation for possible assistance and would also talk to their management (car is only 7,000 miles out of power train warranty). They further said they would call me the next... read more
Business response:
We are sorry for your experience, We did get GM to cover 10% of cost out of warranty, We can help some as well, but cannot get whole cost covered, If you would like to discuss further please reach out to our service manager.
I went to Kerry Hyundai in Alexandria Ky to trade in my 2020 Jeep renegade. Before I showed up at the dealership I hate numerous conversations over the text with the sales staff about monthly payment on the the new car and the trade in. The first person I talked to was Darius and he told me after a while of conversation that he could not get me to the monthly payment that I needed. I said thanks for trying. The next day I was approached by the sales staff again from Hyundai and I was asked if I wanted to come out to see if w... read more
Business response:
Thank you for the opportunity to earn your business, I am glad we spoke to address your above concerns. I am also glad we have a resolution and look forward to working with you in the future to get you that new Hyundai. Thanks for the business.
In 2012 I bought a brand new Camaro. I love it. My husband have always loved Chevys and have 3 of them, not all Camaros. I was happy with the service until yesterday. I needed 4 new tires and an oil change. They told me they would call when my car was finished. We live in Villa Hills Ky so Alexandria is not right abound the corner. My husband and I rode around a while, had some lunch and since I didn't know how long it would take I decided to call and see if it was ready. Well, that was a mistake. I was rudely told they woul... read more
Business response:
Thank you for the feedback, we are getting back to business after COVID-19, and are not up to full staff yet, we are sorry for your experience, and based on our conversation today I think we found a good resolution. We look forward to providing you the service credit discussed, and giving you the world class service you deserve. Thank you for your business!!
Skip to content Using *****with screen readers Search Compose Labels Inbox 830 Starred Snoozed Sent Drafts 6 Unwanted More Hangouts More 2 of 2,418 Complaint Inbox x Horrible experience. I purchased a brand new 2018 Chevy Traverse. Since I've had the vehicle, I've had to return it to the dealership 5 times. 1.Airbag sensor 2. Emergency brake not releasing 3. Not shifting to park 4. Not shifting into reverse. On Friday November 8th I took it in to get serviced. They told me I couldn't have a loaner to drive because they were ... read more
Business response:
We are so sorry for your experience, In the terms of the mechanical issues and loaners we are doing the best we can with the GM strike , parts availability and loaner availability, but that is no excuse, I want to help you, you are a good customer, I have been trying to reach you by phone and email to discuss and find a resolution. Please reach out to Craig S****, General Sales Manager ************ ** *************************. I do have a program to help our customers trade their vehicle in, in these situations, and I am so... read more
I was totally discriminated against at this dealership. I had excellent credit and the salesman, Troy G*****, and the sales manager, Sunny C******* kept trying to push me into a contract. I'm a woman and I was there with my daughter. I kept asking about the incentives I read about online. I kept asking for the APR I saw advertised. I did the math on the offer they repeatedly pushed at me: it was 19% when I was eligible for 2.9% and I was putting down $2k. I repeat, they offered me 19% APR so a $20,000 car would end up costin... read more
Business response:
Hey ****** I feel absolutely terrible the way you feel about your experience. I want to assure you that we do not discriminate against anyone, we are an equal opportunity employer and our company is ran by a female dealer principal. Regarding your experience I have been looking into and interviewing several employee’s, When you came in it was in the middle of our big sales event, we were over ran, and that is no excuse but when you are negotiating with the sales dept we are basing everything off an estimate. Your deal never ... read more
I have purchased so many cars here and so has my family. I am very satisfied here. The service is great and the people help so much and explain everything. I am a General Motors Brat and Proud of it. Thanks
My visit to Kerry Chevrolet Service in Alexandria, Kentucky cost me dearly and people should be warned. My vehicle was still under a factory powertrain warranty when the engine very suddenly lost power and died at the side of the road. While I won’t bore you with details it was evident the head gasket was blown. Kerry Chevrolet got hung up on a replacement heater core hose and diagnosed that as the cause of engine failure even though the hose never caused the issue. GM denied the claim based off a diagnosis that three separa... read more
Frequently asked questions about Kerry Chevrolet, Inc.
How is Kerry Chevrolet, Inc. rated?
Kerry Chevrolet, Inc. has a 4.5 star rating with 1,079 reviews.
When is Kerry Chevrolet, Inc. open?
Kerry Chevrolet, Inc. is closed now. It will open at 9:00 a.m.
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