Kentucky Utilities

Big Big pink pink 

on Google

a year ago

They turned off our lights today and they told us that we have until 15 December to pay the 150 and here it is 7 December and they turned the lights off. I see some of the meter men that don’t even get out the trucks to read the meters they just estimate, what the meter say and then go in and write it down that’s how bills be so high because they not even read the meter at all especially when it’s cold outside. They don’t even take the time to get out the trucks to read the meter they just put whatever they think down and th... read more

Josephine Holland 

on Google

a year ago

Was on hold for an hour before someone answered then got told I would have to pay 38.50 for their mistake of overcharging me eleven extra times. 

Daniel Versluys 

on Google

a year ago

LG&E/KU charged me my usual rate around $100 for the previous month (as that is how they have had me pay since moving in) and then all of a sudden charged me for the current month of an additional $80, with zero day notice, and on top of that charged a late fee for both bills. When I tried to figure out the mysterious additional charge, they left me on hold for 45 minutes. 

Logan 

on Google

a year ago

When the class action lawsuit starts who else is joining? This is the worst company to deal with, the app is a joke nothing works properly it scams you by adding extra fees. They miss their deadlines to restore power OFTEN rather if it's the storm or a late payment. They also have the worst customer service, one time I went without power during winter for 3 days because the agent told me it was my responsibility to let them know when I paid the balance even though seems like that's half if their job They are not in the call ... read more