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Kenosha Heating & Cooling LLC

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232 reviews
|Heating & Air Conditioning/HVAC|Kenosha, WI 53140 United States

4421 Sheridan Rd, Kenosha, WI 53140 United States

(262) 652-6900

Open 24/7


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We are a full service HVAC contractor specializing in Commercial and Residential applications. We have 20 vehicles in our fleet that can be dispatched to your home or business today. We also do new commercial and residential installations. Call us today for a free quote.

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232 reviews
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Norvelle W. review for Kenosha Heating & Cooling LLC
Norvelle W. on BBB

4 months ago

02/03/2023, 01:17 AM
For the past 2 months I have had the worst business experience of my life. Unfortunately, it was with a company that have came highly recommended. My furnace was missed diagnosed 3 times with the potential of another, if we allowed it. Each time they told me what the issue was regarding my furnace, they recommended a part to fix it, and nice bill came right along with it. Each time they added a part, it didn’t fix the issue. I then asked who is responsible for the inaccurate solutions. I was told “tech support,” a person over the phone that has never been inside my house. They completely dismissed all accountability for their mistakes. After 2 months of misdiagnoses, and the unnecessary purchase of multiple parts, my wife and I cut our losses and asked for them to install a new furnace. They offered to do this at a discounted rate, however, I couldn’t be reimbursed for the unnecessary parts I previously purchased. I asked them leave all the new parts that were purchased and the old parts that were uselessly replaced at the house. They didn’t leave any old parts from the original furnace or new parts that I purchased from them. I’m sure these hold plenty of resale value. To be a small town company, deeply rooted in the community, I expected a better solution and a better experience. I hope we all learn from this and become better decision makers. Lesson learned.
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