Kendall Toyota of Anchorage Service and Parts

Lisa Phoenix 

on Google

2 months ago

Edit: This time I waited 25 minutes to see and just cannot get a hold of anyone in the service department. (And the main store answers right away but transfers to the service dept without answering anything and puts you right back on indefinite hold ). Very annoying at a minimum. Can't even get a quote for an oil change. Been on hold for a total of 45 minutes from 4 different calls (I don't even know if calls are answered in the order they're received because it also says I can press 1 to leave a message but that doesn't wor... read more

Katie S. 

on Google

2 months ago

Made 60k service appointment a month in advance, with loaner vehicle guarantee and price quote for service $1,600. Called the day before to make sure loaner vehicle was still guaranteed (it was). Woke up early to make the 200 mile drive and be at appointment by 11am. On arrival informed loaner vehicle not available, and I'd have to sit in waiting area for at least 3 hours with my 1 year old in tow. Person who checked me in said the quote he has is $1,700, "But I'll give you $100 off for the inconvenience.".... so literally n... read more

Ellen Dore 

on Google

3 months ago

My entire experience owning a Toyota over the past two years has been highly disappointing. The vehicle itself (RAV4) worked fine, but the AWD was not comparable to what I was used to with Subaru, so in my daily winter commute up the mountains I was disappointed. The upcharges from the dealer felt like a huge scam. The highly overpriced “maintenance package” did not include everything needed, and for instance the tire rotation which I didn’t need because studded tires, was wasted money and no credits were able to be applied ... read more

Jake S 

on Google

3 months ago

Had a tire changeover appointment rescheduled to 7:15a on 4/30 (called on 4/10 to request a change from a previous appointment time). Showed up, was told I didn't have an appointment, and that they would "see what they could do to squeeze me in today due to the high volume of appointments during changeover season" (the reason why I ensured I had an appointment scheduled initially). Followed up with "because you didn't have an appointment and there are many appointments already booked, we cannot guarantee your car will be don... read more

Robert Stoddard 

on Google

3 months ago

Good oil change, great customer service over the phone. However, rude customer service at the shop and I was misled that some of my car concerns would be addressed in the multi-point inspection. These issues were completely ignored and even after I was assured they would be looked into they were ignored completely! Very unfortunate, and sad to see how poorly I was treated as a Toyota customer. I'll be back for the oil changes but will have a more trustworthy shop in town look at what Kendall Toyota failed to take a few minut... read more