Kendall Lexus of Alaska Service and Parts

Maddy Marie 

on Google

9 months ago

If you are reading this, please take the time to research any other options aside from this place. I was charged $437 for a singular key fob replacement for a 25 year old vehicle. On top of this, every single customer service representative I met with was dismissive. The service manager who checked me out was unable or uninterested in answering simple questions (like why a $25 charge was made for a vehicle inspection without my knowledge or consent) and very clearly did not care about me or my experience as a customer. If th... read more

Adrian Graystone 

on Google

4 years ago

I needed a new transmission in a 2002 RX 300. I paid $5700 for a remanufactured transmission service including labor and parts. Service shop told me that everything is fine with vehicle now no problems. But when I went to turn the ignition on the same check engine light and VCS, and Trac off, dashboard lights were still active. What I am concerned about is the customer service communications between lexus and let's say the working class have to deal with. I not a bank robber or basketball player so the slight aggressive arro... read more

Wr Foster 

on Google

4 years ago

Try to communicate with parts dept a few times a week for the last 3wks. Leave name and number each time and don't receive a call back. Would recommend maybe driving to the dealership to ask a simple question. Wish there was another option here in AK. I guess that's the underlying issue here. Very disappointing.