Ken Batchelor Cadillac

Austin Coil 

on Google

3 days ago

I purchased a truck through Michael Henneberry (sales) and Nick Carlton (sales manager) that was misrepresented in multiple ways. The truck was photographed and test-driven with a bull bar, but after I agreed to purchase, the bull bar was removed without any disclosure. I only noticed this once I got home. I immediately reached out to Michael, who directed me to Nick Carlton. It took over a month and multiple voicemails before Nick finally responded, admitting “that is NOT how Sewell does business” and offering either to rep... read more

Darry Doll 

on Google

a week ago

After hearing about the way Andrew Gilmore runs his sales department, ill stay as far away from this place as possible. After leaving here and willing to spend upwards of 100 thousand dollars, he dropped the ball on serving his community and sent us out the door packing. We went to another dealership, got a similar Cadillac with a cheaper price tag and the other guys saved us 30 thousand when we didnt know the option was out there. Andrew needs to reconsider how he treats people and needs to understand that the people walkin... read more

Lisa Thomson 

on Google

2 weeks ago

I purchased a 2021 Cadillac Escalade ESV from Sewell in February 2025. Last week I brought it in for several issues that weren’t obvious on the test drive: a non-functional Bluetooth microphone, a rattling tailpipe heat shield, a dead console charger, and a loud vibration near the fog light at highway speeds. I later realized the vehicle had no warranty—my oversight. What surprised me most was being quoted a $265 diagnostic fee for each issue—over $1,000 just to learn what the repairs would cost. That feels unreasonable, esp... read more

Jose Hernandez 

on Google

2 weeks ago

I called ahead and meticulously provided the make, model, year, and mileage of my vehicle, and was assured that service would be possible. Upon arrival, I was informed that, contrary to what I had been told, they would not service my car due to its mileage and lack of prior history with the dealership. The omission of this information prior to my visit was both frustrating and, frankly, misleading. A dealership that positions itself as “premium” should value transparency and respect for every customer’s time, rather than arb... read more

Gracia Ramirez 

on Google

2 weeks ago

The ABS light on my 2014 SRX came on. I brought it to Sewell and the service agent said that is a part GM no longer makes and we can’t help you. He mentioned the name of some other place that might be able to help but didn’t offer to give me the number Nor did he offer to call them to see if they could help. I went to the other automotive place and they recommended buying an aftermarket part from eBay which I did. Then they said they couldn’t reprogram it because the Vin numbers didn’t match.. I called Sewell and I spoke to ... read more