Kelly Eye Care: Carl Kelly OD

April Davis 

on Google

4 months ago

If I could give 0 stars I would. Their customer service over email is disgusting. Very combative. Won’t answer the phone so have to email them and whoever is working the emails needs to be retrained or replaced. I will never go here just based on issues with trying to make an appointment. If they are rude before you become a customer I can’t imagine how I’d be treated as an actual customer. I’ll stick with Americas Best. 

Lakeshia 

on Google

5 months ago

Do not try calling and expect a staff member to answer the phone, you will get the answering machine every time. I attempted to reach someone the entire day and finally gave up and inconvenienced myself by driving to the location, for them to have a closed sign up for the day around 4pm when they clearly close at 5pm. 

Lauryn Hall 

on Google

10 months ago

Awesome experience, was in and out in less than 30 minutes but did not feel rushed at all, they were more than willing to help me and answer all questions I had. Would definitely go here again!!! Thank you guys so much! Great and fast service 

Lora M 

on Google

10 months ago

What optometrist doesn’t dilate and examine the retina of a 50+-year old patient? This one. 

Kevin Dudley 

on Google

a year ago

I called the office over 50 times in 2 weeks at both the Shreveport and bossier locations. I left several messages on the voicemail as the phone operator instructed and never heard back from them. It was extremely frustrating because I've already used my insurance and I couldn't even get a copy of my prescriptions. When I did finally get ahold of someone there they said they'd be there until 330 and when I showed up at 11 I thought they took an early lunch so I waited until 130 just to find out they weren't even coming back.