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Kelly BMW
- Car Dealers
- Columbus, OH
About this business
Specialties: Kelly BMW is your premier Columbus, Ohio BMW dealership. We've been serving Columbus, New Albany, Westerville and the rest of Central Ohio for more than 40 years. With a huge selection of new and used BMW vehicles, as well as other used cars in Columbus, you're sure to find just what you're looking for. We're also home to a BMW service and BMW parts department comprised of expert technicians. When it comes to automotive services, no other dealership in the area can match our level of excellence. We have a passio... read more
Location details
4050 Morse Rd, Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I think that most of the employees at this Kelly BMW location should be retired because of there bias and prejudice. I have been treated unfairly on numerous occassions because of my race, gender, also status of having an older vehicle. I spend more than 2-4 hours for an oil change while watching others come and go before and after me regardless of appointment to stay with vehicle or not. The last visit was on 09/10/2024 where I spent more than 2 hours that only included a 1 minute inspection video and oil change. I went to ... read more
Business response:
Ms. ******** *****,We have viewed the comments you posted with the BBB. While we respect your right to offer commentary, we totally disagree with your assessment of your service visit on September 10, 2024, and your views of Kelly BMW in general. Kelly BMW provided several layers of service including but not limited to a MPI inspection/video for transparency and as a synopsis of needed repairs. We offer those services as a courtesy to our customers to display value and let them know potential issues with their vehicle. This ... read more
Went into kelly BMW and advised that Tuffy put the wrong radiator in my car matt and Nathan agreed, they told me a previous customer had the same problem as me and they were to diagnose the radiator they came back after diagnosing my vehicle and stated the radiator was new, they stated at first I needed a coolant pump and this will stop the overheating, charged 881.00 to change the pump and it got worse, then they said I need a thermostat, the kicker with that is nelson auto shop put a new thermostat in my car, they stated t... read more
Went into kelly BMW and advised that Tuffy put the wrong radiator in my car matt and Nathan agreed, they told me a previous customer had the same problem as me and they were to diagnose the radiator they came back after diagnosing my vehicle and stated the radiator was new, they stated at first I needed a coolant pump and this will stop the overheating, charged 881.00 to change the pump and it got worse, then they said I need a thermostat, the kicker with that is nelson auto shop put a new thermostat in my car, they stated t... read more
Went into kelly BMW and advised that Tuffy put the wrong radiator in my car matt and Nathan agreed, they told me a previous customer had the same problem as me and they were to diagnose the radiator they came back after diagnosing my vehicle and stated the radiator was new, they stated at first I needed a coolant pump and this will stop the overheating, charged 881.00 to change the pump and it got worse, then they said I need a thermostat, the kicker with that is nelson auto shop put a new thermostat in my car, they stated t... read more
We dropped off our 2013 BMW to be serviced by Kelly BMW at Easton with minor repairs to an oil gasket. This was determined by the diagnostic testing that was implemented on two different occasions by the Kelly in house repair. Upon receiving the car back on the first day of usage the car began making sounds and alerted us that there was a problem. We pulled over the car, called Kelly BMW and a tow service to bring it back to their shop. After evaluation it was determined that the oil pump had gone out and the engine failed, ... read more
Business response:
Mr. *****: Your 2013 vehicle had 127,493 miles on it and was out of warranty at the time you brought it to us for the gasket replacement. We performed the work properly, and the manufacturer has confirmed the same. Based on your customer review and the odometer reading when the vehicle was returned to us, it appears someone (not us) ignored engine "sounds" and drove the vehicle until damage was done to the vehicle's engine. Although not obligated to do so, we did pay your vehicle's towing expense and did attempt to work with... read more
Frequently asked questions about Kelly BMW
How is Kelly BMW rated?
Kelly BMW has a 4.4 star rating with 606 reviews.
When is Kelly BMW open?
Kelly BMW is open now. It will close at 7:00 p.m.
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