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Keller Bros. Inc.

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4 reviews
|Auto Repair|Centennial, CO 80122 United States

250 E Dry Creek Rd, Centennial, CO 80122 United States

(303) 347-1010

Open now:7:00 am - 6:00 pm
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Specialties Keller Bros. Auto Repair has been your source for honest and ethical auto repair services in Littleton, CO for over 40 years. It is our goal to treat every one of our customers as if they were a member of our own family. That means we listen to every concern, answer every question, and aim to teach instead of sell so that you understand why we recommend a service and how it will keep you and your family safely on the road. At Keller Bros., we service all makes and models, both import and domestic. From oil changes to engine repair and everything in between, no job is too big or too small! We also want to make your experience with us as comfortable as possible by offering free rid

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4 reviews
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Jeff S. review for Keller Bros. Inc.
Jeff S. on BBB

3 years ago

02/11/2020, 11:23 AM
Keller Bros does an excellent job of educating me about out my vehicle condition and options for maintenance and repairs. Everyone there treats me like family and has earned my trust and recommendation to friends.
Jeff S review for Keller Bros. Inc.
Jeff S on BBB

3 years ago

02/11/2020, 01:33 AM
Keller Bros does an excellent job of educating me about out my vehicle condition and options for maintenance and repairs. Everyone there treats me like family and has earned my trust and recommendation to friends.
emma d. review for Keller Bros. Inc.
emma d. on BBB

5 years ago

12/23/2017, 07:25 AM
Regardless my need for auto service for my 2007 Chvy Cobalt, I've never had to wait more than an hour. Makes no difference who assist with the paperwork, actual repairs / maintnance needed, I have been spoken to with respect; no one of the staff has ever been condescending toward me. The Agents provide photo's and EMail the Before and After results of work required, parts needing replaced--- Keller Brothers has always qualified their work on my auto, with photo-proof. I KNOW I can TRUST any maintenance Keller provides. Keller always provides full disclosure of their auto business services. There's no sniggering, no kid-snarky comments and there is no 'blue-blood' attitude of superiority at Keller Brothers. Keller Brothers agents don't 'push-in' on customer maintenance needs. They provide approximate time-lines for parts on order and provide time-lines when repairs / maintenance will be complete PLUS customers are provided disclosure of: cost of parts, cost of labor and applicable taxes; so Keller gives full disclosure. Yes, I am very pleased with the service. More importantly, I know I can trust services / maintenance. I will continue doing business with Keller for all my vehicles because of the honesty and clarity of auto services provided.
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Andrea review for Keller Bros. Inc.
Andrea on BBB

6 years ago

06/09/2017, 06:32 AM
Very Disappointed - our family has been going to Keller Bros for several years. We had an estimate of suggested repairs from the dealer and made an appt to have their repairs confirmed. No disclosure of a $49 vehicle inspection was mentioned when the appt was made and that they had done a lot of work on our vehicles in the past thought as before they would confirm and let us know. Fast forward to not scheduling the suggested work we were charged the $49 (found the quote to be higher than the dealer) as Kurt explained he "has to pay his mechanic for his time." It's not the $49 in so much as being upfront in telling us that there would be a charge accompanied by the fact the last time a different family car had $$ repairs done that their "mechanic" scratched the hood of their vehicle. Consequently, an assumed verify repairs (not much for the mechanic to "find" with the dealers diagnosis in hand) has not become our last visit to Keller Bros. Not a great way to keep loyal customers! Shame on you.
Business Response:

Dear Mrs. ****, We are saddened to hear you were disappointed on your visit with us on June 8th 2017 especially since you and your family have been a repeated and valued customer for several years. When you came to Keller Bros your concern was that you didn’t trust the estimate the dealership had given you, and wanted us to inspect your vehicle to confirm their recommendations. To address your concerns about us not disclosing the price of the inspection, let me first reiterate the facts. When the appointment was originally set, we stated there would be a cost for the inspection and noted it on our appointment sheet. I apologize if there was a miscommunication when the appointment was set. We then explained the costs of the inspection when the vehicle was dropped off by your son. In which he signed the work order with the inspection price. We have a saved signed copy and we tried to post a picture but the site would not let us. We again mentioned the inspection price when your husband picked up the vehicle, which he was unaware of, so we explained the cost and the reason for it, which we had previously explained to you. After the explanation, your husband paid for the inspection. After the vehicle was inspected, we called you with an estimate of the recommendations that were needed, which at the time you declined. We also mentioned the inspection fee again. By performing this inspection, we did discover repairs that were recommended by the dealership that were not required to be performed. This inspection was very beneficial since Keller Bros found other items that the dealership did not. Even though you declined the work we still need to pay the technician who provided the work and time on the vehicle. In compliance with our labor laws we cannot make our technician work for free. Our technician removed wheels, checked the brakes, and inspected the whole vehicle. This comes as a surprise to us because back on March 4, 2016 you had the same vehicle come in to be inspected, declined the repairs, and was charged the $49.00 inspection fee. We don’t understand how our estimate was higher, as we explained there were parts that did not need to be replaced. And the dealership also didn’t recommend items that needed to be pointed out. Keep in mind our warranty is three times longer than the dealerships with a minimum of three years and 36, 000 miles on parts and labor. To address the incident of the scratching of the paint on the hood of your Jeep in March, we took full responsibility and apologize for this mishap again. We have offered to repair the scratches at no cost and provide you with a loaner car while the repair is being done. Unfortunately, when we set up these appointments to perform this repair they were cancelled. We understand that life is busy and things come up, and we are happy to repair the scratch on the hood, when you are ready. I again sincerely apologize for this misunderstanding. As you know our track record at Keller Bros proves all of our staff believes in treating everyone like family, keeping everyone’s best interest in mind, educating everyone about their vehicles and what it really needs, and when it should be done. We appreciate you trusting us with your family’s vehicles and again are very sorry for this misunderstanding. Warmly, Christopher ******

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