Kearny Mesa Volkswagen Service Center

G Baker 

on Google

a week ago

Deeply disappointed. Less than 1 star. 

F P 

on Google

a week ago

Our family has trusted this dealership with multiple vehicles for years, even after trying other locations, and the reason we continue coming back is the quality of service and honest communication. One of the best improvements to the service experience has been the video inspections. Being able to clearly see what repairs or maintenance are being recommended adds a level of transparency that builds confidence and trust, especially when making larger service decisions. Like many long-time customers, we did notice some challe... read more

Grace Cho 

on Google

a month ago

My car had a flat tire. My husband tried to swap it out with the spare, but he couldn't because the tool needed to loosen the locking lug nuts was already worn out. Since I had bought the car brand-new, this part should have been in new condition. Ultimately, we had the car towed to a Volkswagen service center and decided to have the tire replaced—along with an oil change—the following day. Midway through the process, they texted to recommend replacing the filters as well, so I agreed to it; I went to pick up the car that af... read more

D Amos 

on Google

a month ago

This experience was unacceptable. I scheduled a 7:30am appointment and arrived early — I was the first car in line and checked in around 7:00am. I came in for a routine oil change and to have my brakes looked at. I expected a reasonable wait for diagnostics, but not to lose my entire day off over it. By 10:30am, I hadn’t received a single update and had to go ask myself. I was told it would be “about five more minutes,” only to later find out they had been reviewing the wrong customer’s information. Communication was almost ... read more