Kayak Pool Corporation

Angela F 

on BBB

a year ago

My experience with Kayak has been wonderful from the moment I requested a quote to the install. Mary and Tina were awesome to work with and the crew that did the install were quick and efficient. No buyers remorse here and follow up communication from the company is on point. Don’t hesitate to buy a kayak pool! 

Heather Z 

on BBB

a year ago

Great customers service! I spoke with Tina C and she was so helpful with everything that I needed. Trying to open a pool after a long winter is very aggravating sometimes, but speaking with her and getting the tools I needed made it a much more pleasant experience! Highly recommend!! 

Jim S 

on BBB

a year ago

Imagine you had a pool installed and 3 weeks later and literally 1 day before your 7 year old birthday swim party, the brand new heater stops working! That’s what happened to me. In a panic, I called Kayak here in Buffalo NY ( Go *****) and spoke to Tina Louise. I explained what happened. Her response and the actions of the Company was tremendous. Tina said “ it’s a brand new heater, that’s not right.” She asked me to hold a brief second, came back on the line and said, I trust you will be home tomorrow, we will be there fir... read more

Kelly J 

on BBB

a year ago

I love my new pool! Pool is amazing and had excellent customer service every step of the way with Kayak Pool Corp in Lancaster NY. Couldn’t be happier. Highly recommend. 

Thomas P 

on BBB

a year ago

I originally left a bad review for Kayak Pools but after speaking with Management, they did everything possible to get the pool installed. 2 yrs later I must admit, this pool is like none I've ever owned. The filtration system is unbelievable in keeping the pool clean giving me so much more time to spend with family and enjoy. Their pools in my opinion are Top of the Class and I highly recommend them!! 

Donna N 

on BBB

a year ago

Great customer service, always answered my calls and numerous questions. Delivered and installed the pool in time frame they stated. Followed up next day to see how installation went. I would highly recommend this company. 

Cassandra M 

on BBB

a year ago

Fabulous so far and great installation! Will update more in future but very happy thus far! 

Connie W 

on BBB

2 years ago

This is the most horrible $50,000 pool. We had a same size pool in Missouri that cost $5,000. DO NOT buy a KAYAK POOL. We asked for sand filter, no we don't have that. We asked for Salt System, no we don't have that. We asked for pool heater, no we don't have that. We have spent an additional $10,000 to get those items after and guess what, when you get your Kayak Katalogue after you purchase...they do have sand, salt and heaters!!! Used car sales on new pools...runaway!!! 

Marci H 

on BBB

3 years ago

I order a pool from Kayak in June 2021 it is sitting on pallets on our lawn we keep calling to have it moved and they keep saying they will move it no one calls. They said they could install it when it was delivered but not the liner well we live in Michigan so we were worried that we would have it out in the snow and wind and it would get blown away without the water but no one calls us back, they tell us the wrong information. We paid 27,000 for this pile in our yard. I am now contacting my lawyer. Don't do it.