Kay Jewelers

anonymous 

on Superpages

10 years ago

Extremely dissatisfied with my experience, first of all when a ring is ordered from the website it is customarily gift wrapped as specified on the website we received the ring in a plastic bag and it was not engraved as ordered. After having to pay an additional 25 dollar engraving fee, the engravings were not where i had specified and they looked absolutely awful. That was the final straw i demanded a full refund for both the ring and the engraving which ended up taking over an hour for them to find my order and finally ref... read more

anonymous 

on Superpages

12 years ago

Not at all happy. Was told by one rep the amount that I would have to pay for my ring repair was $55 something. Then went back next day to pick it up and had to pay over $99.00. Diamond was covered under warranty and that was what the mounting cost without the extended warranty. I was completely dissatisfied with lack of consistency with staff. Will not shop at Kays again, although I have purchased other merchandise, which had also had to be repaired before a year of wear. Only gave one star because system would not accept "... read more