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3500 McCann Rd Ste. M1, Longview, TX, 75605, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 11:00 a.m. to 8:00 p.m. | |
Tue | 11:00 a.m. to 8:00 p.m. | |
Wed | 11:00 a.m. to 8:00 p.m. | |
Thu | 11:00 a.m. to 8:00 p.m. | |
Fri | 11:00 a.m. to 8:00 p.m. | |
Sat | 11:00 a.m. to 8:00 p.m. | |
Sun | 12:00 p.m. to 6:00 p.m. |
Took my gold/diamond 3 carat wedding and engagement ring here for repair to the prongs on the engagement ring diamonds. Very very poor results. Had to send off twice for 6+ weeks. Came back last time with little change. 1st time it appeared they cleaned and polished only. We're suppose to build prongs back up on all 4 corners were they had worn down. 2nd time they may have built up 1 prongs to match the rest and rounded off the outside corners (of which I didn't ask for. I even supplied them with a picture the 2nd time I sen... read more
Disappointing Warranty and Service Experience I purchased a necklace from Kay Jewelers along with a warranty, expecting a dependable product and responsive service. Unfortunately, my experience has been frustrating and disappointing. It’s especially frustrating because I originally brought the pendant into the store to size a necklace around it — so shortening the chain defeats the purpose entirely. The necklace has broken multiple times. The first two times I brought it in, a link was added during the repair — which clearly... read more
Mo was fantastic and made my first shopping experience at Kay's extraordinary.
Ron and Anne were so helpful in finding me my ring upgrade. They had amazing service skills and were very attentive and kind. I will definitely be back!
The store manager is extremely dishonest in his business practices. I would recommend going a few halls down and finding jewelry at Jared’s.
Kay Jewelers has a 4.7 star rating with 124 reviews.
Kay Jewelers is open now. It will close at 6:00 p.m.
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