Kay Jewelers

Sammie Williams 

on Google

a week ago

Took my gold/diamond 3 carat wedding and engagement ring here for repair to the prongs on the engagement ring diamonds. Very very poor results. Had to send off twice for 6+ weeks. Came back last time with little change. 1st time it appeared they cleaned and polished only. We're suppose to build prongs back up on all 4 corners were they had worn down. 2nd time they may have built up 1 prongs to match the rest and rounded off the outside corners (of which I didn't ask for. I even supplied them with a picture the 2nd time I sen... read more

Chad Adamson 

on Google

2 months ago

Disappointing Warranty and Service Experience I purchased a necklace from Kay Jewelers along with a warranty, expecting a dependable product and responsive service. Unfortunately, my experience has been frustrating and disappointing. It’s especially frustrating because I originally brought the pendant into the store to size a necklace around it — so shortening the chain defeats the purpose entirely. The necklace has broken multiple times. The first two times I brought it in, a link was added during the repair — which clearly... read more

Daniel Gantt 

on Google

2 months ago

Mo was fantastic and made my first shopping experience at Kay's extraordinary. 

Makayla Martin 

on Google

3 months ago

Ron and Anne were so helpful in finding me my ring upgrade. They had amazing service skills and were very attentive and kind. I will definitely be back! 

Elle W 

on Google

3 months ago

The store manager is extremely dishonest in his business practices. I would recommend going a few halls down and finding jewelry at Jared’s.