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Kay Jewelers

4.7

About this business

Location details

3500 McCann Rd Ste. M1, Longview, TX, 75605, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 8:00 p.m.
Tue11:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 8:00 p.m.
Thu11:00 a.m. to 8:00 p.m.
Fri11:00 a.m. to 8:00 p.m.
Sat11:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.7124 reviews
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Sammie Williams's profile image
Sammie Williams 
on Google
2 days ago

Took my gold/diamond 3 carat wedding and engagement ring here for repair to the prongs on the engagement ring diamonds. Very very poor results. Had to send off twice for 6+ weeks. Came back last time with little change. 1st time it appeared they cleaned and polished only. We're suppose to build prongs back up on all 4 corners were they had worn down. 2nd time they may have built up 1 prongs to match the rest and rounded off the outside corners (of which I didn't ask for. I even supplied them with a picture the 2nd time I sen... read more

Chad Adamson's profile image
Chad Adamson 
on Google
2 months ago

Disappointing Warranty and Service Experience I purchased a necklace from Kay Jewelers along with a warranty, expecting a dependable product and responsive service. Unfortunately, my experience has been frustrating and disappointing. It’s especially frustrating because I originally brought the pendant into the store to size a necklace around it — so shortening the chain defeats the purpose entirely. The necklace has broken multiple times. The first two times I brought it in, a link was added during the repair — which clearly... read more

Daniel Gantt's profile image
Daniel Gantt 
on Google
2 months ago

Mo was fantastic and made my first shopping experience at Kay's extraordinary. 

Makayla Martin's profile image
Makayla Martin 
on Google
3 months ago

Ron and Anne were so helpful in finding me my ring upgrade. They had amazing service skills and were very attentive and kind. I will definitely be back! 

Elle W's profile image
Elle W 
on Google
3 months ago

The store manager is extremely dishonest in his business practices. I would recommend going a few halls down and finding jewelry at Jared’s. 

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Frequently asked questions about Kay Jewelers

How is Kay Jewelers rated?

Kay Jewelers has a 4.7 star rating with 124 reviews. 

When is Kay Jewelers open?

Kay Jewelers is open now. It will close at 6:00 p.m.  

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